Venrec are pleased to be recruiting on behalf of our client for Receptionists to join their growing team based in Maidstone, Kent
The role entails (but is not limited to):
* Monitoring the practice appointments system
* Taking calls from patients and pharmacies
* Dealing with confidential information
* Ensuring that health and safety guidelines are followed
* Dealing with all requests for appointments or visits (both in-person and by Telephone) - ensuring that all requests are directed to the appropriate healthcare professional
* Dealing with any repeat prescription queries and requests
* Filing, scanning, etc.
* Dealing with any requests from other members of staff and patients
* Liaising with the Ambulance service for any urgent referrals
* Escalating any complaints to the Team Leader or Operations Team Manager
* Registering new patients, temporary residents and immediately necessary patients
* Organising any referrals to District Nurses, Rapid Response when necessary
* Taking payments for non NHS services
* Ensuring that the reception area is kept clean and tidy
* Relaying patients results
The successful candidate will have the following skills and experience:
1. Previous experience working as an administrator o...