Expected Shortlisting Date
31/10/2024
Planned Interview Date
24/10/2024
An exciting opportunity has arisen for a Patient Service Coordinator to join our Dermatology team at Chapel Allerton Hospital.
The Dermatology service is based at Chapel Allerton Hospital. The Dermatology service provides regional services including Laser and Phototherapy services. Additionally, the service provides skin cancer care, including surgical services.
We are entirely committed to the Leeds Way values and expect all staff to demonstrate these values in every aspect of their role. The post will manage administrative and clerical staff to support in the delivery of the clinical service within Dermatology. The post holder will be expected to work closely with the management team, to support and implement service developments, manage access targets and review departmental systems to manage the patient pathway more effectively.
Main duties of the job
To ensure the provision of an efficient and effective administration service to support the delivery of clinical services to patients. The post-holder will provide a high quality service in line with Trust policies and standards and will be required to communicate sensitively and effectively with a wide range of people including medical staff, patients and colleagues.
Job description
Job responsibilities
The post-holder will provide managerial support to administrative and clerical staff on relevant sites within the Trust. You will be responsible for the day to day operational management of patient administration and access services for the Dermatology service, Chapel Allerton Hospital (CSU). You will ensure the provision of a highly effective patient administration service within the CSU by reviewing working practices to ensure the effective running of the department and effective communication structures are implemented. In addition, you will ensure that appropriate systems are in place to enable the CSU to achieve patient delivery targets and that the processes/procedures comply with legislation requirements covering Health & Safety, Data Protection and Confidentiality.
You will also provide support and advice on patient administration/delivery related issues to core members of the clinical and administrative management team.
Core Knowledge, Skills and Experience
1. Experience of managing people
2. Waiting list and capacity management skills
3. Demonstrable understanding of the management of patient administration processes within the Leeds Teaching Hospitals Trust and wider NHS
4. Ability to analyse and bring about improvements in processes and working practices
5. Ability to train, develop and motivate staff
6. Awareness of the modernisation agenda as it relates to service provision and development
7. Knowledge of current Personnel policies and procedures and their application
8. Knowledge of current Government policies on the NHS
9. IT literate including spreadsheets/PatientCentre, other databases, waiting list management
10. Excellent written and oral communication skills with proven interpersonal skills
11. Knowledge of producing reports and undertaking specific projects
12. Knowledge of reviewing, monitoring and developing appropriate administration processes and systems with the Patient Pathway and Access Team in line with Trust and local policies
13. A thorough knowledge of work practices and procedures across the patient administration process within the Trust and wider NHS is required by the post-holder
Core Behaviours & Skills
1. You will be an enthusiastic member of the team, with the ability to act flexibly to meet the evolving needs of the CSU
2. You will be committed to establishing consistent systems and processes to support and improve patient pathway
3. You will have an open, supportive working relationship with the staff in your team to encourage professional development and to meet the objectives of the CSU
4. You are expected to be honest, fair and consistent in your approach and to accept responsibility for your own achievements, acts and omissions
5. Respect confidentiality in line with National, Trust and local policies and guidelines
6. You will have a positive and professional attitude
7. You should be committed to providing the highest quality of administrative support themselves and through management of their staff
8. You will promote, support and work towards the delivery and achievement of the Trusts and departments objectives
9. You will maintain and improve quality of service in your service and across the CSU
10. You will maintain a business-like appearance
11. Demonstrate commitment to your own and your teams personal & professional development as agreed with their line manager
Person Specification
Skills & Behaviours
Essential
* Ability to work well under pressure
* Ability to motivate staff
Qualifications
Essential
* Good general standard of education and experience
Experience
Essential
* Experience of managing a team of administration staff
* Experience of managing a waiting list, including familiarity with PTLs
* Experience of working with clinical team
Employer Details
Employer Name
Leeds Teaching Hospitals
Address
Chapel Allerton Hospital
Chapeltown Road
Leeds
LS7 4SA
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