Royal Devon University Healthcare NHS Foundation Trust
* Provide a professional, efficient and effective reception and appointment booking service to patients and visitors in accordance with Royal Devon University Healthcare NHS Foundation Trust policies and standards; acting as the public face for the Trust
* Undertake general clerical duties
* Ensure all information is secure and confidentiality of information is maintained at all times
* Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy
* Ensure the professional image of the Trust is maintained at all times
Main duties of the job
As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients stay healthy when they need it most.
Job responsibilities
For more information on the Job Description and Responsibilities please click the link below.
More detail about the role
Are you interested in joining a friendly and busy Cardiology team? We are looking for a Waiting List Coordinator to join the Cardiology Department, service based at the Royal Devon University Healthcare NHS Foundation Trust, Wonford. We are looking for someone who enjoys working as part of a busy and vibrant team, is able to prioritise their workload, and who can remain calm under pressure.
You will have excellent communication and interpersonal skills, and proven experience in dealing with service users on the telephone. You will be flexible and adaptable with excellent IT skills.
You will need to enjoy the challenge of working as part of a busy team yet have the ability to use your own initiative to meet the changing needs of the department and the Cardiology Service.
Working Pattern: Hours and working days to be discussed with the successful candidate.
Interview Date: To be confirmed
For further information please contact: Airene Soria Almazora, Admin Line Manager on airene.soria@nhs.net or Helen Casson, Admin Line Manager h.casson2@nhs.net
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential.
Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.
The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close the vacancy when sufficient applications have been received.
The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.
This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills.
Looking after you is important to us.
We strive to help our staff create a healthy work-life balance through flexible working schemes and our family-friendly policies.
If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
Salary is not the only financial benefit
You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.
You will also have access to other benefits including:
* National discount services such as the Blue Light Card and Health Service Discounts.
* Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter.
* Car lease schemes.
* The NHS Pension scheme (one of the most generous and comprehensive in the UK).
* Cycle to work scheme.
These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.
Person Specification
General Requirements
* See job description text above, and (where applicable) you can download a copy of the full job description.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Royal Devon University Healthcare NHS Foundation Trust
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