Who You Are You are a proactive and detail-oriented professional with strong administrative and organizational skills. You excel in a fast-paced, complex project management environment, and have the ability to manage competing demands and priorities. You possess excellent communication skills, with experience in drafting formal minutes, managing correspondence, and processing complex data sets. Your proficiency in Microsoft Office and other IT applications allows you to maintain and quality assure various IT systems and records. You have extensive experience in at least two corporate functions such as HR, Finance, IT, or Complaints, and you've successfully worked in a matrix management setting. You demonstrate a commitment to diversity, equality, and continuous learning, and you are flexible with your working patterns, including hot-desking and working onsite at the Romford Town Hall two days a week. What the Job Involves The role of Business Support Officer entails providing high-quality administrative and support services to the Children and Young People’s Service. Your key responsibilities include contributing to the development of the Business Support Team's service offerings and ensuring efficient support within tight deadlines. You are tasked with managing workload priorities, supporting frontline teams, and delivering bespoke analysis reports. You are expected to offer specialist minute-taking and administrative support, and act as a subject matter expert in at least two functions such as HR or Finance. Additionally, you are responsible for inputting and processing complex information, assisting in budget management, and fostering continuous process improvement. This role involves working collaboratively as part of a team, supporting key projects and initiatives, and ensuring high customer satisfaction through robust management information systems and effective service delivery.