Job summary Receptionist/Telephonist Main Responsibilities: Welcome and provide assistance to patients entering or telephoning the Practice. Be responsible for opening the surgery in the morning and locking up at night. Make appointments and telephone encounters. Process urgent repeat prescriptions. Chaperone - Provide personal assistance as required by GPs. Have a good working knowledge of EMIS/DART and Docman. Cancel surgeries as required. Adhere at all times to patient Confidentiality, Data Protection and the regulations of Information Governance/GDPR. Answer the hatch in the afternoons and deal with Script queries. Book Interpreters via Big Word as required for deaf patients Help with Reception overtime when required as per Receptionists contract. Ensure any unanswered messages and unfinished tasks are passed on to the next shift of Receptionists to deal with. Be flexible and willing to cover holidays and sickness Main duties of the job Job Title: Receptionist/Telephonist Responsible for: Provide a welcome and assistance to all patients contacting the Practice either in person or by telephone and maintain high levels of patient satisfaction Essential GCSE English and Maths Good Communication Skills Well Presented and Organised Computer Literate Desirable Experience of work in General Practice Experience of working in a team Useful Experience of EMIS web or other medical records software Knowledge of Medical Terminology About us Bethesda Medical Centre Cliftonville Are you a motivated team player? If you are we would like you to apply to join us as an Telephonist/Receptionist.. We are looking for a Receptionist/Telephonist to work 24.25hours over 4 days - Monday 7:45 - 1:30pm, Tuesday 1:30 - 8pm, Wednesday 1:30 - 8pm and Friday 1:30-7pm. We offer the NHS Pension Scheme and uniform is supplied. Date posted 25 October 2024 Pay scheme Other Salary £11.56 an hour Contract Permanent Working pattern Part-time Reference number A0700-24-0016 Job locations Palm Bay Avenue Cliftonville Margate Kent CT9 3NR Job description Job responsibilities Main Responsibilities: Welcome and provide assistance to patients entering or telephoning the Practice. Be responsible for opening the surgery in the morning and locking up at night ensuring all lights are switched off, all windows downstairs and upstairs are closed, all internal doors to rooms are locked. All air conditioning units turned off. Security alarm to be set when leaving at night. Checklist to be followed signed and scanned and book signed on Reception to confirm. Make appointments and telephone encounters. Process urgent repeat prescriptions. Complete the duty board each day in the general office. Chaperone - Provide personal assistance as required by GPs when the latter is undertaking intimate examination of a patient and ensure Chaperone badge is worn Empty basket at reception and in the main office and deliver to appropriate offices at lunchtime and evening. Have a good working knowledge of EMIS/DART and Docman If opening Reception undertake a Radio Check in the morning and record in log book File prescriptions and write in chemist book any prescriptions to be collected and postal prescriptions in the Post book. Inform patients of GPs decisions regarding Med 3 requests Give patients telephone number for them to book transport themselves. Take payment for reports, travel advice etc. When informed of a patients death, inform doctor, put name on deceased board, record as a problem on EMIS and check patient has no appointments made. Cancel surgeries as required Ensure Reception is kept stocked of all appropriate letters, sample bottles etc. Ensure any visitors sign in Visitors Book either at reception or in General Office In the evenings Telephone all Childhood Immunisations, 6 week checks, Family Planning, GP Asthma and Learning Disability appointments booked for the next day Adhere at all times to patient Confidentiality ,Data Protection and the regulations of Information Governance/GDPR Answer the hatch in the afternoons and deal with Script queries Photocopying/laminating duties as required Book Interpreters via Big Word as required for deaf patients Help with Reception overtime when required as per Receptionists contract. At the end of your shift ensure your work station is tidy and usable for the next Receptionist. Ensure any unanswered messages and unfinished tasks are passed on to the next shift of Receptionists to deal with Undertake any other duties that may be assigned to the receptionist by the Reception or Office Manager Job description Job responsibilities Main Responsibilities: Welcome and provide assistance to patients entering or telephoning the Practice. Be responsible for opening the surgery in the morning and locking up at night ensuring all lights are switched off, all windows downstairs and upstairs are closed, all internal doors to rooms are locked. All air conditioning units turned off. Security alarm to be set when leaving at night. Checklist to be followed signed and scanned and book signed on Reception to confirm. Make appointments and telephone encounters. Process urgent repeat prescriptions. Complete the duty board each day in the general office. Chaperone - Provide personal assistance as required by GPs when the latter is undertaking intimate examination of a patient and ensure Chaperone badge is worn Empty basket at reception and in the main office and deliver to appropriate offices at lunchtime and evening. Have a good working knowledge of EMIS/DART and Docman If opening Reception undertake a Radio Check in the morning and record in log book File prescriptions and write in chemist book any prescriptions to be collected and postal prescriptions in the Post book. Inform patients of GPs decisions regarding Med 3 requests Give patients telephone number for them to book transport themselves. Take payment for reports, travel advice etc. When informed of a patients death, inform doctor, put name on deceased board, record as a problem on EMIS and check patient has no appointments made. Cancel surgeries as required Ensure Reception is kept stocked of all appropriate letters, sample bottles etc. Ensure any visitors sign in Visitors Book either at reception or in General Office In the evenings Telephone all Childhood Immunisations, 6 week checks, Family Planning, GP Asthma and Learning Disability appointments booked for the next day Adhere at all times to patient Confidentiality ,Data Protection and the regulations of Information Governance/GDPR Answer the hatch in the afternoons and deal with Script queries Photocopying/laminating duties as required Book Interpreters via Big Word as required for deaf patients Help with Reception overtime when required as per Receptionists contract. At the end of your shift ensure your work station is tidy and usable for the next Receptionist. Ensure any unanswered messages and unfinished tasks are passed on to the next shift of Receptionists to deal with Undertake any other duties that may be assigned to the receptionist by the Reception or Office Manager Person Specification Qualifications Essential GCSE English and Maths Good Communication Skills Well Presented and Organised Computer Literate Desirable Experience of work in General Practice Experience of working in a team Experience of EMIS web or other medical records software Knowledge of Medical Terminology Person Specification Qualifications Essential GCSE English and Maths Good Communication Skills Well Presented and Organised Computer Literate Desirable Experience of work in General Practice Experience of working in a team Experience of EMIS web or other medical records software Knowledge of Medical Terminology Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Bethesda Medical Centre Address Palm Bay Avenue Cliftonville Margate Kent CT9 3NR Employer's website https://www.Bethesdamc.co.uk (Opens in a new tab)