Global Account Manager - Maidenhead (Hybrid) - Permanent
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I am looking for a Global Account Manager for a company in the Maidenhead area. The company work the hybrid model, 3 days onsite, 2 days remote.
A strong background in IT account management is required. If this role sounds of interest, please apply today.
Responsibilities:
* Be the voice of the customer and serve as the lead point of contact between customer & company.
* Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
* Own Customer Satisfaction Targets and Manage Annual Customer Survey Process
* Manage agreed customer communication cadence.
* QBR/Semi-Annual/Annual mtgs
* Agree agendas and circulate meetings notes/minutes across company functions.
* Follow up on key initiatives/deliverables to completion.
* Develop & maintain account plans for each managed customer.
* Perform continuous analysis and present deal and account profitability.
* Ensure strategic alignment and uncover/develop revenue growth opportunities.
* Maintain focus on selling into whitespace, find and qualify opportunities.
* Sell directly and partner as required with New Logo/LOB sales to find and qualify opportunities within the account(s), maintaining a healthy pipeline; support other significant greenspace sales deals as required.
* Own and direct Change Request and other customer requirement processes
* Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
* Drive & negotiate contracts and close agreements to maximize profits.
* Own & Maintain Customer/Opportunity data maintenance in Salesforce.
* Prepare reports and profiling on account status.
Skills & Experience Required:
* Significant proven Senior Account Management/Key Account Management experience in IT Industry
* Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, up to and including C-suite. Excellent listening, negotiation, and presentation abilities.
* Experience delivering client-focused solutions to customer needs.
* Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
* Extensive experience working with Salesforce CRM and MS Office (particularly MS Excel).
* Strong verbal and written communication skills
For further information, please contact me ASAP to discuss further. Interviews can be arranged at short notice.