Are you passionate about doing a good job? Do you share our values? Then we hope you’ll consider applying to join our team.
Our customers always receive a warm welcome in our village cafe thanks to our team of Hospitality Assistants. Having recently refurbished our café and opened our doors to the wider community, our Seniors are passionate about good customer service, preparing/delivering good food, and serving drinks in a welcoming environment. If you want to lead a team of Hospitality Assistants and supervise the café to be a part of something new, fresh, and modern, this could be the role for you!
In return for hard work, commitment, and service with a smile, we offer £12.43ph (plus enhancements – working alternate weekends), 31 days holiday allowance, access to free gym and pool (where available), generous pension, subsidised meals, discounts on shopping, on-site parking, and much more.
Job Purpose
The Senior Hospitality Assistants work closely with the Head Chef and Chef to provide a food and drink service in a welcoming, clean environment for our residents/customers in our village café, including some preparation and cooking of food.
Key Results
All Hospitality Assistants
1. Creates a welcoming environment for residents and customers in our village restaurants with a focus on customer service and providing a wide variety of food and drinks, building rapport with residents.
2. Provides a café/barista service in the village restaurants.
3. Serves customers using the EPOS.
4. Responsible for day-to-day cleanliness, hygiene, and washing up after a food service.
5. Safely closes down the kitchen at the end of the day in line with protocols in preparation for the next day and removes waste.
Senior Hospitality Assistants
1. Assists with stock management, rotation, and ordering.
2. People management responsibilities and supervision of the Hospitality Assistants.
3. Assists the Chef with some cooking and prep including making sandwiches, paninis, salads, etc. for the village café.
4. Responsible (with the Chef) for ensuring the food produced meets quality standards and compliance in relation to allergens and other dietary needs.
5. Accurately cashes up at the end of service.
Skills and Experience
Communication
1. Advocates a culture of communication and information sharing between team members.
2. Involves others in resolving and discussing mutual problems.
3. Presents written responses in a range of formats.
4. Exchanges and clarifies technical or complex information for a diverse audience.
Thinking Style
1. Analyses facts and available information to resolve varied and non-routine problems.
2. Plans and organises a range of interlinked activities and tasks.
3. May modify processes for best outcomes.
4. Confident with data and report writing/business case.
5. Aware of wider issues.
6. Uses experience to identify most appropriate actions.
7. Pre-empts issues and troubleshoots.
Well-being and Values
1. Demonstrates interest, care, and attention.
2. Creates a positive impression.
3. Reliable, dependable, and professional.
4. Collaborates with residents – tailoring service to meet individual needs.
5. Promptly responds to or refers to team leader/line manager (as appropriate to role), issues of residents or colleagues’ health or well-being.
6. Understands the needs of older people and people with dementia.
7. Aware of cultural and individual differences in all interactions and service areas.
Working with Others
1. Role models integrity.
2. Flexible style, stepping in to support team members when required, including on other sites.
3. Liaises with other teams/departments and external partners/contacts as service area expert.
4. Encourages engagement and flexibility within the team.
Other Skills and Qualifications
Essential
1. Knowledge and experience of good food hygiene practices.
2. Knowledge of health and safety principles.
3. Good standard of general education.
4. Barista trained.
5. Knowledge and working practice of good customer service.
Senior
1. Food hygiene qualification level 2.
2. Experience working in a busy café/restaurant environment.
3. Experience supervising a team.
4. Confidence with IT systems, Word, Excel, Outlook, etc.
Desirable
All
1. Food hygiene qualification level 2.
2. Diploma (or NVQ) level 1 Catering/Food Service or equivalent.
3. Experience working in a busy café/restaurant environment.
4. Experience of working with older people.
Senior
1. Diploma (or NVQ) level 2 Catering/Food Service or equivalent.
2. Experience using an EPOS.
Additional Information
1. Duties must be carried out in compliance with St Monica Trust’s Equity, Diversity and Inclusion Policy.
2. This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out.
3. This post is exempt from the Rehabilitation of Offenders Act 1974, meaning that any criminal conviction, including spent convictions, must be made known at the time of the application.
Pay: £12.43 per hour
Hours: Every Saturday and Sunday 8am-4pm, 30-minute unpaid break, 15 hours per week.
Salary Ranges: £24,238.50 - £24,238.50
Time Type: Part time
If you have any queries please email our Recruitment Team - recruitment@stmonicatrust.org.uk
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