Customer Service Representative – Permanent Full Time - Great Salary!
Site: This is a site-based role out of Bangor, Co. Down, Northern Ireland.
Salary: £12.60 per hour / £26,208 per annum.
Start Date: Monday 24th February 2025.
Training Hours: Mon – Fri 9am – 6pm for 7 Days (Week 1 Mon – Fri 9am – 6pm and Week 2 Mon – Tues 9am – 6pm).
Weekdays: Candidates need to be flexible to work between Monday – Friday between 8am – 6pm (No Bank Holidays).
Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy; however, we can work with applicants who are currently on a repayment plan and making regular payments. Cost covered by employer).
Who are we?
Teleperformance is the worldwide leader in multichannel customer experience management. We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions. We’ve been doing this since 1978, and every year we interact with more than 35% of the world population. Our philosophy is transforming passion into excellence!
The Role
Our callers want to talk to people with personality—people who’ll listen, ask the right questions, and offer solutions that leave them smiling. You will be working on behalf of our CSCS client (Construction Skills Certification Scheme). CSCS cards provide proof that individuals working on construction sites have the appropriate training and qualifications for their job. By ensuring the workforce is appropriately qualified, the card plays its part in improving standards and safety on UK construction sites.
You will provide excellent customer service when assisting with a variety of customer enquiries and support customers via inbound call handling for general enquiries and to support customers through the online CSCS card application process. We’re looking for people with a customer-focused attitude, active listening, effective questioning skills, and strong product knowledge.
This is an inbound role, and you will be the first point of contact for people looking for positive and effective solutions.
What do we need from you?
* A good attitude and the ability to interact with different people.
* Confidence in holding great conversations in a professional capacity via voice and email interactions.
* Resilience and a dedicated approach to providing service excellence in a fast-paced, target-driven environment.
* Competent PC user, familiar with using multiple systems, Word, and Excel.
* Flexibility, great attendance, and good timekeeping to ensure you are available for our customers.
What can we offer you? Progression.
We have many opportunities for growth and promotion at Teleperformance. We dedicate thousands of hours of training every year to help our staff develop their skill set and move into new roles. 96% of our staff in roles such as management, operational support, IT, and recruitment have progressed from within the business.
Benefits.
As well as working from one of our state-of-the-art contact centres, we have an amazing benefits package tailored to meet the varied needs and preferences of our diverse employees:
* Free access to our Lifestyle Benefits programme – featuring discounts, special offers, and exclusive employee deals from many retailer partners.
* Free access to our Employee Assistance programme – 24/7/365.
* Free access to our Zest Interactive Health & Wellbeing Hub.
* Life Assurance Cover and Pension Scheme.
* Sports & Social Clubs.
* Length of Service rewards.
* Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
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