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Holiday Operations Account Manager, Leeds
Client:
Jet2holidays
Location:
Leeds, United Kingdom
EU work permit required:
Yes
Job Reference:
08a840fb20ba
Job Views:
4
Posted:
30.03.2025
Expiry Date:
14.05.2025
Job Description:
Job Description:
As our new Holiday Operations Account Manager, you’ll own the end to end planning, delivery and strategic development of the Jet2holidays Holiday’s Third-Party Operation, while consistently optimising the customer experience and operational efficiency with Jet2.com delivering industry-leading service.
As our Holiday Operations Account Manager, you’ll have access to a wide range of benefits including:
* Hybrid working (we’re in the office 3 days per week)
* Manager’s Bonus
* Colleague discounts on Jet2.com and Jet2holidays flights
What you’ll be doing:
* Develop and Review MI (which will be agreed as a part of the agency agreement) – to include the establishment and embedding of a formal supplier operational review framework
* Proactively manage suppliers to ensure all aspects of Holiday Operations processes and KPIs are met
* Develop demand forecasting and action plans with agents for underperformance, development and year on year improvements – in terms of both supply and performance
* Work with stakeholders and suppliers on improvements and initiatives for the customer.
* Identify, manage and escalate issues including stakeholder management
* Agree and document process, ensuring any changes to this are managed including stakeholder management both internally and externally
* Be the SME for Holiday Operations – from ‘happy path’ through to issues and disruption
* Support with Operational Implementation, assess skills and develop plans to attract and retain people to deliver the operational plan.
* Review and development of balanced scorecards including action plans where service is not being met and/or opportunities are spotted
* Development of new strategies and processes to increase on time performance and delivery of KPIs
* Complete, accurate and timely reporting on Holiday Operations.
* Continuous improvements in customer experience through regular and deep dive case management operational reviews.
* Review destination operational demand and analyse supplier management of the demand.
* Coaching of resort management and third-party suppliers in systems and process
* Enforce agreed SLA (destination specific)
* Embedding technology into the operation and seeking continuous system improvement
* Analysis, investigation, and review of all Holiday Operations data to establish areas of improvement, non-compliance to SLA and correct categorisation of issues.
What you’ll have:
* A proven track record in a similar role with both tour operator and airline operational experience is essential.
* Proven operational planning and or logistical experience.
* Highly numerate, analytical and accurate with excellent attention to detail.
Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits. Apply today and let your career take flight!
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