About us
Dyson is a global technology company with a unique philosophy - to solve problems that others ignore, first. It transforms every category it enters with radical and iconic re-inventions that work, perform and look very different.
Five years ago 80% of Dyson’s business was full-sized vacuum cleaners. Today, its digital motor-powered cordless vacuums, robots, Airblade hand dryers, bladeless fans, humidifiers, purifiers and heaters are powering its growth in 75 countries around the world. 2015 saw the addition of Jake Dyson Light to the portfolio, and in April 2016 Dyson took its biggest leap yet, revolutionising the world of health and personal care with the launch of the Dyson Supersonic Hairdryer and since then bringing new pioneering Personal Care machines to market through Dyson Airwrap and Dyson Coralle.
Dyson’s culture is unique; dynamic, inventive, technology-obsessed and decidedly un-corporate. The mindset is geared to constant change and Dyson’s pace brings constant challenge. It’s not easy or comfortable, but it’s this way of working that drives performance. Dyson suits people with the courage and resilience to find their own way, spotting opportunities where others don’t, and having the self-belief to persevere where others give up. “Good enough” isn’t good enough. Experiences are more important than experience and attitude counts as much as aptitude.
About the Role
Our mission is to bring Dyson technology to life, to provide the imagery, films, content, experiences, and service that explain our machines, their benefits, and the problems they solve for our Owners. We create assets and journeys that help Owners discover, choose, purchase, learn about, and solve issues they may have with our machines.
We are looking for an Experience Delivery Manager within the Digital Delivery team, reporting to the Experience Delivery Lead. This role sits in the DTC team within the Global Revenue function. We need an experienced project manager who has worked within a multifunctional team and understands both agile and waterfall ways of working.
Working closely with the Experience Delivery Lead, the Experience Delivery Manager will drive strategic planning across our digital experiences through to final delivery of assets across our digital platforms, as well as execution of complex projects to support delivery of the digital portfolio of projects.
You will be responsible for producing multiple digital NPD and Campaign projects for the Digital Delivery Team. The ideal candidate will bring an in-depth understanding of digital technologies and processes; in addition, they will have a demonstrable track record of delivery and leadership in a time-critical, complicated delivery framework. This role would suit an individual looking for the opportunity to join a high-performing team working within a fast-paced environment.
The role is to manage the delivery of digital content from briefing through to handover to market, working with our Business Units and Marketing function with a goal to drive productivity and quality through all aspects of experience design, production, asset approvals and delivery of final materials.
Responsibilities:
* Manage large and complex digital projects end to end, working with UX/UI on developing the strategy for pre and post-purchase journey all the way through to managing delivery and execution of digital assets. The digital channels that will be managed are our direct website, CRM, customer support content, digital display, third-party retail, and interactive retail screens.
* Be able to work across different project methodologies and create a balance between waterfall and agile projects.
* Work with our third-party agencies to deliver web assets created on our CMS platforms.
* Be responsible for highlighting dependencies, raising risks, and take an active, hands-on role to support the identification and resolution of problems.
* Clear communication with cross-functional teams to ensure collaboration; resolving conflicts and leading solutions and mitigations.
* Adhere to the planning and control standards established by the Senior Experience Delivery Manager (reporting, reviews, meetings, resource planning, RAG reporting).
* Provide accurate, timely, and frequent information and communications on the status and progress of projects to all stakeholders.
* Working closely with stakeholders to establish pragmatic approaches that blend the Dyson way with appropriate planning control and organisation.
About you:
* Hold, or demonstrate an understanding of, formal project management qualifications.
* Experience of managing large/complex digital projects.
* You will be able to build great relationships with stakeholders and have a proven track record of delivering multiple projects in a fast paced, changeable and demanding environment.
* You'll be self-motivated and thrive when resolving challenging situations, take pride in delivering excellent customer service and strive to exceed expectations. In addition, you will be able to demonstrate strong planning and resource management skills in a creative, digital environment.
* Be able to adapt project methodologies and processes to align with multiple variations of projects.
* Excellent analytical skills; the ability to assess problems thoroughly and drive logical conclusions.
* Experience of line management responsibility is desirable.
Benefits:
Financial:
* Performance related bonus
* Company paid Life Assurance
* Discounts on Dyson machines
* Competitive pension scheme
* Purchase additional holidays
Lifestyle:
* 27 days holiday plus statutory bank holidays
* Free bus travel to and from Malmesbury campus from Bristol, Chippenham and Swindon
* On-site parking
* Endless free coffee and tea, and a free lunch
* Free on-site hair salon
* On-site lifestyle Assist
* Electric vehicle scheme
Health:
* Private Medical insurance for all employees
* Employee Assistance Program for employee and dependents
* Digital GP and prescription service
* Fertility treatment support
* On-site gym and sports centre
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Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
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