Skilled in Product Design and Research? Visionary leader? Let’s shape the future of Gumtree and re-commerce together We have a fantastic opportunity for a Head of UX Design and Research to join our Product and Tech team. We are at the point of reset, building a platform that will make buying and selling simpler, safer, and more enjoyable. Brilliant user experiences will play a key role. You’ll lead a team of talented UX Researchers and Product Designers working in multifunctional teams to create the next level of Gumtree products and customer engagement. You’ll own and develop our Design Strategy and Vision, ensuring it aligns with the company's overall objectives, user needs and brand positioning. You’ll also own our UX Research and Insights strategy and processes, helping to guide product strategy and larger company initiatives to be more user centric. This is an exceptional opportunity to deliver impact at scale You’ll join us during a period of exciting growth and secure long-term investment. Passionate about brilliant user experience? Background in B2C platforms? Join us at Gumtree Location: London, hybrid working applies with circa 2 to 3 days in the office. About the role: Reporting directly to the Chief Product and Technology Officer, you’ll own our UX Design and Research strategy and execution. You’ll ensure our product experiences meet a high, yet pragmatic rigor of UX best practice, design excellence, and innovation whilst also delivering to business objectives. You’ll be responsible for implementing frameworks, processes, and governance to help support and inspire the Product Design and Research team. You'll be a true champion for the voice of the customer. This includes implementing robust user research methodologies, from usability testing to ethnographic studies. You’ll form a part of our product and tech leadership team, working cross-functionally with teams onshore and offshore to shape up a more user centric product strategy. Gumtree is an equal opportunities employer, valuing diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants. What’s in it for you? An exciting opportunity to join Gumtree as we embark upon a journey of growth and transformation. A business with purpose - we are on a mission to make buying and selling safer, simpler, and more enjoyable. Your role will make a direct and visible impact A culture of collaboration with passionate people building a business we can be proud of. An excellent salary and perks including annual bonus, private medical, state of the art facilities and more. What are we looking for? Proven experience in leading and managing design and research teams, in a B2C tech or marketplace business. You'll demonstrate this via a strong portfolio showcasing design chops, research / user insights integration and outlining processes involved. (Please attach this / share a link along with your application.) Deep understanding of user-centred design principles, usability best practices, and accessibility standards. You'll be skilled in data-informed decisions with a strong command of qualitative and quantitative research methods, including user interviews, surveys, usability testing, and when/where to use A/B testing. You’ll have excellent communication, presentation, and interpersonal skills to effectively collaborate with stakeholders and cross-functional teams (product management, engineering, marketing, and other departments) to ensure design consistency and alignment with business objectives. Previous experience managing mixed teams onshore and offshore is a big plus. You love mentoring, coaching, and developing team members for high performance and accountability. You keep in the know staying up to date with market trends, emerging technologies, competitors and innovation. Experience collaborating and coordinating with Brand, Marketing and other departments responsible for customer touchpoints to ensure the full customer experience is as cohesive and branded as possible. About us Gumtree is one of the UK’s most popular online classifieds platforms, connecting millions of people every month to buy, sell, and trade locally. We’re embarking on an exciting transformation to revolutionise this much-loved platform into a cutting-edge, modern marketplace. With a well-known brand and heritage, we’re evolving to provide seamless buying and selling experiences powered by innovative features like integrated shipping, payments, and a comprehensive home services marketplace. This is your opportunity to join a dynamic team at the forefront of reshaping a household name for the digital age. Together, we’re redefining how communities connect and trade, building a platform that’s ready for the future.