The Life Rooms is one of Mersey Care NHS Foundation Trust's innovative services. Our Social Model of Health is designed to support the prevention and population health agendas by activation through a three-pillar model: learning, social prescribing, and community. This model enables people to become more activated in their own health; it operates within a social approach that focuses on prevention and the enabling of community and community assets to encourage system change.
We have an exciting opportunity to work within our Community pillar for an enthusiastic and driven individual to join The Life Rooms Social Inclusion Team as The Life Rooms Co-Ordinator. The role focuses on ensuring the safe and efficient running of the Life Rooms building day-to-day, as well as engaging with the local community and working with the public and local organisations/services to ensure that the Life Rooms is embedded within and responsive to local community needs.
The successful candidates will be based across 'The Life Rooms Sefton' bases in Bootle and Southport.
The successful candidates will join an enthusiastic, innovative, and motivated service and team dedicated to providing high-quality services through a social model of health.
Main Duties of the Job
The Life Rooms will provide a wide range of participation and social inclusion opportunities within the building, including learning, volunteering, employment, enterprise activities, and creative and cultural experiences. The Life Rooms Coordinator will be required to understand these different activities and their associated procedures to undertake their pivotal role supporting the smooth running of the building.
Job Responsibilities
* The management of all aspects of the building use and maintenance and establishing appropriate systems to support this.
* The day-to-day operation of the Life Room, including the management of the opening and closing of the building to the public and the management and coordination of monitoring the building usage to maximize its effectiveness for the Trust. This will also include being one of a limited number of key holders for the building and having responsibility for deliveries to the building.
* Ensuring the provision of good customer service that reflects the needs of those using the building, including service users, the general public, and staff. This will include the replenishment of materials in public resource areas.
* Building a positive team atmosphere motivating both staff and volunteers to create a welcoming and supportive environment for all those who use the building.
* Ensuring the safety and welfare of all Life Room visitors while they are in the building to enhance their experience of the space.
* Consulting regularly with The Life Room users and the wider community to enable their diverse and changing needs to be considered in any development of the facility.
* Initiating activities and programmes that promote The Life Rooms, raise its profile both within the Trust and the wider community, and increase its usage.
* The management, supervision, and development of volunteers and volunteering activities within the Life Rooms to enhance the experience of those using the building and also provide opportunities for both traditional and service user volunteers to improve their wellbeing.
* Developing close working relationships with key building occupants, including external organisations such as the providers of the Café service, to ensure that The Life Rooms runs smoothly at all times.
* Undertaking workplace inspections and risk assessments within the building and initiating any necessary action to resolve issues to ensure a safe working environment in line with Health and Safety legislation.
* Liaising with the Estates Department regarding any actions required to maintain the condition of The Life Rooms. This will include acting as the central point of contact for maintenance faults to be reported to the Trust's Building Engineering services contractor.
* Ensuring that the main reception area is manned during extended opening hours and all reception staff provide a professional, courteous service to support the values and ethos of the provision.
* The supervision of 4 team administrators and assistants and managing their attendance, performance, training, and development needs, including PACE reviews. The post holder will also be responsible for overseeing the work of a facilities management assistant on a day-to-day basis to ensure that the building is clean and welcoming at all times.
* The day-to-day coordination of the building, which includes responding to general inquiries; room bookings and allocation; events management within the building including catering requirements; ensuring the public information screen is accurate and up to date; maintaining an overview of the building and its use daily to ensure its smooth running. The collection and analysis of data related to the usage of the building by factors such as function, demographic, visitor type, and protected characteristic to support the development of The Life Rooms to meet the needs of its users. This will also include supporting service users, students, and volunteers to complete questionnaires and surveys.
* Ensuring that the IT and audio-visual equipment throughout the building is in working order, including the training rooms, privacy pods, and publicly available equipment area.
* Contributing to the development of policies and procedures within The Life Rooms to ensure that they meet the practical needs of the day-to-day functioning of the building.
* Working with the external café provider to ensure they meet the contractual requirements around cleaning materials and waste management. In addition, be responsible for dealing with day-to-day queries from the café and escalating them as appropriate.
Person Specification
Qualifications
* NVQ Level 3 in a subject related to Leadership, Management, or Business Administration or equivalent.
* Good GCSE Level at English and Maths.
* RSA Typing/Word Processing.
* Project Management Qualification.
* Customer Service Qualification.
Knowledge and Experience
* Knowledge of catering procedures including food hygiene and allergens.
* Experience of working with the general public in a front-facing role.
* Experience of working with people with mental and/or physical health problems.
* Experience of working with people from various cultures, backgrounds, and communities.
* Knowledge of excellent customer service provision and the ability to consistently implement this across the site.
* Experience of line management processes and supporting staff development.
* Experience of working as part of a team.
* Knowledge of infection control processes.
* Ability to contribute towards process and procedure development.
* Experience of building effective relationships and networks.
* Experience of working autonomously and making informed decisions.
* Willingness to engage in personal and professional development opportunities.
* Knowledge of local safeguarding procedures.
* Knowledge of health and safety processes.
* Experience of leadership.
* Knowledge of local community assets.
* Knowledge of the social model of health.
* Knowledge of health inequalities.
* Catering management.
Values
* Accountability.
* Support.
* High professional standards.
* Responsive to service users.
* Engaging leadership style.
* Transparency and honesty.
* Discreet.
* Change-oriented.
Skills
* Ability to demonstrate creativity within the role.
* Ability to coordinate several workstreams and prioritize accordingly.
* Ability to work to deadlines and manage time effectively.
* Organisational skills.
* Teamwork.
* Listening and negotiation skills.
* Confidence in supporting challenging behaviours and conflict in a range of situations.
* Ability to be an initial point of contact for informal complaints.
* Ability to participate in meetings.
* Competent in utilizing IT programmes, equipment, and systems.
* Competent in producing reports and documenting service activity.
* Flexible and adaptable in response to change.
* Ability to take responsibility for building operations, including secure opening and closing.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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