Head of Client Support Services –Specialist Wholesale Data Business – Hybrid - £50K + Benefits
My client is a specialist data business who have a fantastic reputation within the Wholesale and Foodservice sectors. They are undergoing an exciting expansion phase and are looking for talented individuals to join them on this journey.
They are seeking a Head of Client Support Services to join their team and lead their support function, ensuring their clients receive exceptional service and technical assistance. The successful Head of Client Support Services will be responsible for overseeing and developing their client support team, ensuring the highest levels of customer satisfaction. You will drive operational efficiency, implement best-in-class support strategies, and work closely with internal teams to continuously improve their services.
Responsibilities Include:
1. Lead and develop the Client Support Services team, fostering a high-performance culture.
2. Define and implement a client support strategy that aligns with business objectives.
3. Ensure timely and effective resolution of client queries, maintaining high satisfaction levels.
4. Drive continuous improvement by analysing support data and identifying trends.
5. Collaborate with product, technology, and sales teams to enhance client experience.
6. Establish and maintain robust support processes, including SLAs and KPIs.
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