We are currently looking for a Business Support Officer to join our client, Bournemouth, Christchurch and Poole Council. We are looking for a Business Support Officer with a solid background in providing administration support to a team either within the council. This experience must be within the UK. We are also happy to speak to those who have the experience but not in a local authority. Main Responsibilities Meet customer expectations through effective call handling by demonstrating exceptional communication skills, active listening, and empathy. Resolve complex and escalated enquiries from internal/external stakeholders promptly and professionally, provide accurate information, and ensure a positive customer experience. Organise multi-agency meetings which can be complex. Capture accurately decisions and summarise key information effectively during meetings. Maintain a high level of knowledge of processes and procedures in own area of work. Achieve high accuracy in data input onto all aspects of work such as spreadsheets and bespoke databases. Collect, collate, analyse, and disseminate statistical data relevant to the service unit. Interrogate, review and interpret diverse information efficiently, to extract required information for daily tasks. Provide meaningful insights through the dissemination of information, contributing to informed decision-making and effective monitoring of service performance. Contribute to the redesign of workflows within databases to enhance efficiency. Ensure that data area records are meticulously maintained and kept up to date. Requirements Minimum 6 months to 1 year experience in an administrative role Eligibility to work in the UK The Client This Local Authority is committed to supporting their employees throughout their employment. If you are successful, you’ll be joining a great team and be part of a high performing local authority who are passionate about ensuring you receive the right support to help you achieve your full potential