Customer Welfare Manager
Salary: £35,000 - £40,000 per annum DOE
Hours: Monday- Friday 9am – 5pm
Location: Manchester (with travel required) Hybrid role
Are you passionate about making a difference in the lives of vulnerable customers? Do you have experience in building meaningful relationships and driving positive social change? Our client is looking for a Customer Welfare Manager to champion vulnerability across their operations and ensure customers receive the best possible outcomes, regardless of their circumstances.
Role Purpose:
As the Customer Welfare Manager, you will lead the effort to enhance customer welfare across multiple debt recovery streams. You will collaborate with internal and external stakeholders to strengthen the support network for customers and help drive key initiatives focused on fairness, social value, and customer service.
Key Responsibilities as a Customer Welfare Manager:
Develop and manage relationships with debt advice providers and other third-party organisations to build a robust support network for customers.
Oversee the Welfare and Safeguarding teams, providing training, support, and ensuring policies and procedures are followed.
Represent the company at events, seminars, and networking opportunities related to vulnerability and fairness in the enforcement sector.
Conduct research and share insights to enhance operational practices and ensure we are at the forefront of the industry.
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