Field Service Technician
An experienced, multi-skilled engineering technician who is keen on regular travel across multiple European destinations is required to join our team.
Who will you be working for?
Heliex Power designs, manufactures and assembles Steam Screw Expander generator sets for various markets worldwide. Our patented technology delivers clean energy from the waste steam of plant owners. We work with clients ranging from cottage industry artisans to multi-nationals, unlocking the potential of their waste heat and steam - enabling their businesses to prosper and do their part in saving the planet.
What will I be doing?
The Field Service Technician will join our European-based service team. The successful candidate will be responsible for performing commissioning, planned preventative maintenance and reactive breakdown and repair activities to Heliex Power products located at customers' premises.
The following provides an overview of key duties to be carried out by the Field Service Technician:
* Product installation and commissioning.
* Product in-house and field service maintenance, fault diagnosis and repair.
* Customer and distributor training and support.
* Input to the definition of development and production test procedures.
* Input to product design, improvement, and cost reduction programmes.
* Maintain equipment in the service van in good condition, and ensure the defined inventory of spare parts is maintained and accounted for.
* Adhere to all safety protocols, guidelines and regulations to ensure a safe working environment for yourself and colleagues.
* Perform appropriate administrative duties including time sheet completion, parts requisitions and orders, invoicing data and ECN problem note reporting.
To thrive in this role, you will have/be:
* A time-served electrical or mechanical technician qualified to a minimum of HNC/ ONC in relevant engineering subjects, preferably related to rotating equipment or power generation.
* Experience of control systems /PLCs.
* Significant experience in power generation, steam, compressor, pumps or other relevant industries.
* Experience driving vans up to 3.5t GVM.
* Providing the support required to close service events within the SLA and to the satisfaction of the customer.
* Flexibility to work away from home [up to 40 weeks per year across European sites.
* Exceptional customer-facing and communication skills.
* Able to work accurately, methodically and to complete tasks to a high standard.
* Good understanding of H&S disciplines.
* Able to work to tight deadlines, by prioritising and effective time management.
* Computer literate.
* Clean current driving licence.
* Current passport.