Paediatric Medical Support Secretary (Band 3) - Paediatrics - University Hospitals of North Midlands NHS Trust
University Hospitals of North Midlands NHS Trust – Stoke-on-Trent, City of Stoke-on-Trent
An exciting opportunity has arisen for a full-time Paediatric Medical Support Secretary for our Paediatric Sleep Study Service. The post holder will support in the delivery of a comprehensive administration service for the Paediatric Inpatient Sleep Studies, Respiratory and General Paediatrics.
The post holder is required to support in the delivery of a comprehensive administrative service to a specialty team. This will involve waiting list management for the Paediatric Sleep Service, along with Respiratory and General Paediatrics, in accordance with the Patient Access Policy, communicating appointment and admission related information to patients and carers, and typing correspondence as appropriate. The post holder will log referrals, make/amend appointments, and deal with all queries that come into the team.
The post holder will be responsible for sorting and distributing incoming/outgoing information in a timely manner. Application of the national rules and guidance is critical in relation to treating patients in a timely manner and chronologically, whether by clinical priority or in terms of length of wait.
As part of the administrative support structure, the post-holder is responsible for adhering to the Trust’s Access Policy and Standard Operating Procedures.
The post holder will also be responsible for communicating information, both written and verbal, with patients, staff, and carers. This will require tact and diplomacy, as some of the patients and carers that we have contact with may be distressed or anxious. It is expected that the post holder will handle telephone and other communications with sensitivity and confidentiality, using personal judgment to assess each situation and to deal with it accordingly.
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching, and research.
All of our employees make a valuable contribution regardless of role here at UHNM, and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfill their true potential.
UHNM creates and encourages a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return, we ask all of our employees to make a commitment to the values, co-created by our staff, patients, and carers, that unite us as a Trust.
At University Hospitals of North Midlands NHS Trust, we know that investing in, supporting, and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.
Please see attached Job Description and Person Spec for a detailed view of the role or contact Gemma Street-Price, Junior Operational Services Manager on 01782 671522.
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