Service Coordinator Salary: £28,000 - £32,000 per annum (DOE) Location: Enderby, Leicester, LE19 4SG Job Type: Permanent, Full Time Hours: 40 hours per week 07:15 – 15:45 Plant Plan are recruiting for an enthusiastic, positive and self-motivated Service Coordinator to join our Service team based in Enderby, Leicester. About the Role: As a Service Coordinator you will be responsible for providing our clients with brilliant service and an exceptional customer experience. You'll be on the front line, dealing with customers' questions and issues, working with our Maintenance Technicians, and helping find solutions and scheduling visits in. You’ll need to be a confident IT user, highly organised and comfortable juggling several tasks and priorities simultaneously, and most importantly a ‘people person’ who is passionate about creating amazing customer service experiences. Core Responsibilities Communicate with customers via email, phone, and web chat Proactively find solutions to issues and queries raised Deliver an outstanding level of customer service to our clients Work with the Maintenance Technicians to ensure great service delivery Assist with planning, scheduling, and general service admin work. About Us: Plant Plan are a rapidly growing, ambitious company that specialise in commercial planting schemes for offices, hotels and restaurants. We’re a service provider, helping our clients create beautiful spaces where their team and customers will want to spend time and work together. We are a family-owned company that believes that success is reached through caring first for the Plant Plan team and our Customers. We are growing rapidly and have a clear roadmap for continued success, meaning there are always opportunities for development, promotion, and learning new skills. Our Values: Exceed Expectations Make Things Happen Do The Right Thing Always Look For Ways To Improve Care For Your Customers, Colleagues, and Community Other Info: We’re a friendly, caring team who support each other. We believe in training and development for the whole team. We’re a Living Wage Foundation accredited employer. Free parking, and we’ve got onsite EV chargers Profit-Share Bonus Scheme Long Service Holidays We’re a Monday – Friday company – no weekend working required. Sound interesting? Apply now and we'll be in touch.