Currently a team of 12, covering a range of operational infrastructure support areas across on-prem and the cloud. Responsible for core on-prem services including the network, endpoint configuration management, physical and virtual server infrastructure, enterprise storage, compute resources, telephony, and backup and recovery solutions. In addition to on-prem services, we support a growing number of core services hosted in the cloud, primarily within the Microsoft 365 E5 stack, Azure and other cloud service providers e.g. Citrix.
We focus on both operational support and project delivery, working with other teams including cyber security in support of Cyber Essentials and ISO27001 requirements, service management to provide engineering escalations and change activity, digital delivery to provide the technical capabilities to implement new services and ensure operational readiness, and the business applications team in underpinning and providing availability for core ERP applications.
The role offers exposure to a wide range of responsibilities as well as the opportunity to focus on specific technology areas. It is assumed that this senior level role will play an important role in training and developing staff from Service Desk and Service Delivery areas.
We are working in a hybrid way, with a mix of remote and office working. We strive to offer a great work life balance - if you are looking for full time, part time or flexible options, we will try to make this work where possible. This will be dependent on the kind of role you do and part of the business you work in.