At Adaptable Recruitment we have a fantastic opportunity for a Key Account Administrator to join an ever growing company in the Liverpool area Package: £23788 - Increasing after 6 months Location : Liverpoo l - Fully office basedfirst 6 monthsdiscussion - hybrid working after training Working hours: 35 hours Holidays: 24 days holidays banks holidays (increases with service) Reporting into: Team Leader Main Responsibilities to include: Act as a point of contact for designated company contacts and brokers for Key Accounts and effectively handle queries via email, telephone and correspondence Process PMI Claims Accurately process Medicash claims in a timely and effective manner and maintain accurate records on the system Provide cover for other claims and customer service teams. Process claims for dental accident in accordance with Medicash procedures Update any changes to policyholder details and send out updated schedules Respond to emails, app messages and incoming telephone calls in a professional, courteous and timely manner Ensure the adherence to regulatory and compliance issues As required, provide cover on the Telephony team and e communication team ensuring that inbound telephone enquiries and e-mails are handled in a courteous and efficient manner Subject to training, undertake other duties delegated from time to time by your Team Leader Keep your Team Leader informed of any unresolved issue The Ideal Candidate: Excellent experience in Customer service Excellent telephone manner Accuracy with account emails Being adaptable when needed to cover for other teams Benefits to include: Healthcare cash plan Life Assurance Access to EAP Enhanced Benefits Package