Neighbourhood Officer (West)
Location: Dumfries & Galloway - covering DG5 and DG7 postcode areas (primarily home based with regular regional travel)
Salary range: £28,754 - £36,414 FTE (£17,252 - £21,848 pro-rata) + competitive benefits package
Hours: 21 hours each week (0.6 FTE) Working days and times are negotiable. Fixed Term for 12 months.
About Us
Loreburn is a registered social landlord (RSL) and Scottish Charity, with 2,700 homes across Dumfries & Galloway. Established more than 40 years ago, our vision and mission is to ‘create great places to live’ by providing good quality, well maintained, and affordable homes.
As a community-based association, we place our tenant facing services at the heart of the communities we serve. Our ‘Hub, Home & Roam’ working model allows our team to work flexibly, ensuring they can be where they’re most needed, supported by the right tools and resources to deliver on our commitments to tenants and communities.
The Role
Neighbourhood Officers are at the heart of our communities and play a key role in delivering high quality housing management services within their local ‘patch’ area. Their role is generic, and includes a wide range of responsibilities, including tenancy, estate and neighbourhood management, lettings and voids, addressing tenancy related issues including tenancy enforcement, and tenant & community engagement.
This is a tenant facing role that requires a commitment to enhancing tenant satisfaction, building relationships with tenants and contributing to Loreburn’s Housing Services Directorate.
While the role is home based, there will be regular travel to developments and tenant’s homes as well as to other locations within the region for meetings.
What We're Looking For
What’s really important is that you have a strong commitment to excellent service delivery, are an effective communicator, and are able to work autonomously and independently. Experience in a similar role would be an advantage.
The ideal candidate will:
• Have knowledge of the housing sector
• Be tenant focussed
• Possess strong customer service and communication skills
• Be highly organised with excellent time management skills
• Possess strong interpersonal skills
• Be ICT proficient, particularly across Microsoft packages
• Be confident to take ownership of issues and proactively seek solutions.
We value potential and a commitment to learning and encourage applicants who may not possess every requirement to find out more. As a home based role, the ability to work from home in a suitable space, along with access to broadband is required. A driving licence and access to a vehicle will also be essential. Please take a look through the role profile for more information about the role, what’s required, and the skills and competencies we’re looking for.
Working With Us:
Along with a supportive work environment and a collaborative culture, we offer generous benefits and a great work/life balance.
• Competitive pay and rewards
• Matched pension contributions up to 8% and life cover of 3 x salary
• Salary sacrifice options for pension contributions
• 8 weeks paid holiday (pro-rata) which includes 12 fixed public holidays and a Christmas closure
• Westfield Health Plan – contributions towards a range of services including dental, optical, therapies, counselling and wellbeing services.
• Employee discounts including cashback and high street retail and gym discounts
• Family friendly policies
• Flexible working and a Hub, Home and Roam working model
• Support for continuous professional development and protected learning time
• Strong values-based culture offering autonomy and empowerment
Closing date for applications: 9am Monday 17th February 2025
Interview date: Tuesday 25th February 2025
We’re committed to making our recruitment practices as accessible as possible for everyone, this includes making any necessary adjustments. If you need us to do anything differently as part of the recruitment process, please let us know.