SERVICE ADVISOR
Location: Avonmouth
Salary: £28,000 - £30,000 basic plus overtime at 1.5
Hours of Work: Monday to Friday - weekly shift pattern on 07:00am - 16:30pm and 08:30am - 18:00pm plus 1 in 3 Saturday Mornings 08:00am - 13:00 paid at overtime 1.5 rate
Benefits:
1. Free Secure Parking
2. Staff Referral Scheme
3. Training - continued professional development
4. 22 Days Annual Leave + Bank Holidays
5. Birthday Holiday - get your birthday off!
6. Pension Scheme + Life insurance - taking care of you
My client, a successful dealership, is looking for an experienced Service Advisor / Fleet Administrator / Workshop Administrator / Automotive Service Advisor / Service Reception / Vehicle Service Advisor working from their Avonmouth site.
This role will allow you to show off your professional skills as you will be the interface between the customer and the workshop. You'll make a substantial contribution towards the economic success of the entire service field.
Responsibilities:
1. Greeting the customer, accepting and checking the vehicle and clarifying the customer's expectations from the visit, completing the customer journey in full on every visit.
2. Reviewing the diagnosis of the vehicle and delivering service advice to the customer in relation to the definition of the scope of repair required.
3. Use of specified checklists during service reception (service registration, reception preparation, and pre-diagnosis) to check and document proper performance of the individual work steps.
4. Coordinating the scope of services for repair and maintenance with the customer and obtaining their approval.
5. Monitoring the repairs being carried out to the required delivery date through maintaining regular contact with the workshop.
6. Checking the opportunity to upsell and adjust resources accordingly.
Requirements:
You will be assisting in ensuring the workshop reaches optimum level against monthly targets, requiring a high level of competency in literacy and numeracy and a good level of experience in IT systems. Knowledge of Kerridge would be advantageous; however, you will be given training on all of the in-house systems. You will provide general administration support to the service department as required.
If this Service Advisor role sounds of interest to you, please send your CV to Danica Baker at Sprint Recruitment.
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