Clinical Admin Manager for Neurology and Neuropsychology
The post holder will be responsible for management and co-ordination of the work of the clinical office within Neurology and Neuropsychology. This will include:
* ensuring the delivery of a seamless high quality service to patients and clinical teams
* enabling the delivery of all access, quality and performance standards
* ensuring that all local administrative processes are fit for purpose and are compliant with Trust policy
* Specific aspects of this post will include the management of the PTL/RTT and waiting lists, to ensure that the service is providing the best possible standards to patients on their clinical pathway.
Main duties of the job
* Management of the PTL & RTT
* Regular attendance at RTT & Validation Meetings
* Regular attendance at POD meetings
* Actively involved in clinic management.
* Oversight of Outpatient related performance.
* Management of Neurology and Neuropsychology Administrative Teams.
* Attendance and presenting of data in regular Service Line, Improvement and Performance related meetings.
* Deputising for Deputy Service Line Manager with operational issues.
Job responsibilities
Team Management
* Ensure that all staff within the team are suitably trained/released for training to allow them to undertake core roles and responsibilities
* Ensure that all staff are effectively managed within the agreed performance and quality framework
* Ensure that all staff receive timely and appropriate appraisals
* Ensure that all staff are managed in line with the sickness and absence policy
Performance Management
* Be fully conversant with and ensure compliance with all corporate standard processes and policies including the Trust Access Policy and the Administrative Process Notes
* To be the first point of contact for administrative and waiting list management matters for own area
* Ensure that the clinical office effectively supports the clinical teams and patient pathways
* Liaise with the team and other departments to ensure that capacity is effectively utilised in line with the Clinical Administration Key Performance Indicators
* Ensure that the relevant PTLs and waiting lists are effectively managed in line with Trust policy and process
* Ensure that sufficient capacity is available to meet demand within the required timescales.
* Where there is insufficient regular capacity available then to ensure that suitable additional capacity is organised in a timely way.
* Ensure the effective development of any necessary local processes ensuring they do not run counter to standard policy and process
* Ensure that all clinical capacity is effectively utilised so making the most efficient use of available resource
* Ensure that processes are developed to ensure that Waiting Lists are an accurate reflection of patients waiting to be seen
* To support the process of managing clinical staff annual leave to ensure that services are appropriately covered,
* Co-ordinate an effective rostering and timetabling function for the office to allow the delivery of best practice booking pathways
* To ensure the keeping of effective records of all types of leave
* To co-ordinate the completion of relevant data quality reports
Person Specification
Knowledge and experience
* Comprehensive demonstrable experience of line management of multiple staff and of dealing with HR and development issues
* Demonstrable experience of dealing with complex organisational problems
* Demonstrable experience of managing change
* Proven knowledge of patient pathway issues and the delivery of waiting times
* Previous demonstrable experience of decision making and using own initiative
* Good proven knowledge of NHS systems and processes
* Broad proven understanding of Corporate Strategy and governmental direction for NHS care
* Demonstrable experience of managing budgets and resources
Qualifications
* Educated to Business and Admin degree standard or equivalent level of qualification/ equivalent demonstrable experience.
* Proven evidence of continuing professional development
Aptitude and abilities
* Excellent communication skills, written and verbal, with ability to demonstrate fluency, clarity and effectiveness at all levels
* Excellent interpersonal skills
* Ability to handle difficult/distressed patients/ relatives in a sensitive and empathetic manner
* Effective influencing skills: in general and with senior health care professionals
* Accuracy and attention to detail
* Demonstrates an understanding of the importance of confidentiality
* Effective time management and organisational skills.
* Ability to work calmly and methodically when in a busy environment from a busy and varied workload.
* Ability to interpret complex data and understand patterns and trends
* Demonstrable experience of working with patient management systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr