Role Purpose:
To review and assess applications for blue badges (disabled parking badges) against the National Department for Transport Blue Badge Guidelines and to issue or refuse blue badge applications. To provide an enquiry service for customers and other services about the Blue Badge Scheme.
Work Context:
The blue badge team sits within Customer Services and work closely with the contact centre. We work with the Department for Transport, district and borough councils and voluntary organisations. The team is primarily office based but works in an agile way working from home and on occasion may visit other locations.
Line management responsibility:
No direct line management responsibility but the role may require mentoring or assisting with new staff training.
Budget responsibility:
No formal budget responsibility but the role holder will take online and telephone payments and banking as part of the role.
Representative Accountabilities:
Analysis, Reporting & Documentation
* Ensure information and records are processed and stored to agreed procedures.
* Assist in providing and manipulating basic data for statistical and other reports. May run and present standard reports.
* Prepare and dispatch a range of standard correspondence/documents to ensure an efficient response to enquiries and timely conclusion of any process connected with the defined area of activity. Service Delivery
* Deliver a range of administrative and/or customer/c...