We are recruiting for an IT Hardware Engineer on contract to be based on our cleints site in Helensburgh, Clyde Faslane, Scotland.
Essentials
– Must have SC clearance / or be able to gain this, UK National with a UK
passport, Must join the OOH rota and standby, must have a full clean driving
licence - • 2 year+ experience in a PC field service environment or PC field
Workshop environment •Hardware – Diagnose, troubleshoot, support & repair
(including complex laptop break/fix repairs)
Accredited
or willing to go through HP & Dell – Desktop and Laptop training
• Queue ticket management of tickets assigned to their Hub (and surrounding spokes)
ensuring appropriate updates and call management to maintain Service levels as
per contract
• Hub Stock management including asset management of kit in/out (Scan items in/out of
locations) as per contract
• Effective Management of disposals that go through their Hub as per contract
• Triage and perform hardware repairs of ‘in Warranty kit’ and liaise with vendors for
parts and returns as per contract
• Locker
replenishments where appropriate as per contract
• Highlight potential issues with service/potential service improvements to their
Team Leader
Follow
any agreed processes and procedures either from the Authority (site regulations
etc)