We offer a cloud-based job management software that boosts efficiency and productivity for businesses, particularly in the construction and facilities management sectors.
The software features real-time job scheduling and tracking, mobile access for field engineers, and secure data storage for compliance and reporting. It also enhances customer management by providing clients with up-to-date job progress information and reduces paperwork and manual data entry, resulting in significant cost savings.
Position: Service Delivery Manager
We need an experienced Service Delivery Manager with expertise in support and implementation of software processes.
Responsibilities:
* Ensure IT services meet SLAs and manage service disruptions.
* Lead, train, and evaluate IT staff.
* Develop and refine operational processes.
* Maintain strong client relationships and handle feedback.
* Oversee IT projects from planning to completion.
* Manage operational budget and financial reporting.
* Implement new tools and stay updated on tech trends.
* Ensure regulatory compliance and robust data security.
* Track KPIs and prepare performance reports.
* Manage third-party vendor relationships.
Minimum Requirements:
* 5+ years of relevant experience.
* Customer-facing experience.
* Detail-oriented, organized, and methodical.
* Excellent verbal and written communication skills.
* Strong understanding of business processes.
* Maintains accuracy under pressure.
* Exceptional people skills: approachable, patient, confident.
* Proficient in delivering training verbally and in writing.
* Able to manage multiple priorities and changing schedules.
* Strong negotiation and relationship-building skills.
* Self-motivated, proactive, and able to work independently or in a team.
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