Test Manager - ServiceNow Implementation London (2 days pw) £600-£650 per day inside IR35 We are seeking an experienced Test Manager to oversee and manage all testing activities related to the new implementation of ServiceNow within the organisations CSM Service Desk environment. The successful candidate will play a critical role in ensuring the quality, functionality, and performance of the ServiceNow platform as it integrates with the service desk processes. This role requires a deep understanding of ServiceNow's CSM module, service desk operations, and extensive experience in managing and executing test plans in a structured environment. Key Responsibilities: Design and implement a comprehensive test strategy and test plans that align with the ServiceNow implementation objectives for the CSM Service Desk. Manage the end-to-end testing process, including functional, integration, system, regression, and user acceptance testing (UAT) phases for the ServiceNow CSM solution. Lead and mentor a team of testers, ensuring that testing activities are appropriately assigned, executed, and tracked according to project timelines. Oversee defect logging, tracking, prioritisation, and resolution. Ensure effective communication between the testing team, developers, and project stakeholders to resolve issues efficiently. Provide hands-on expertise in the configuration, functionality, and processes within the ServiceNow CSM module, ensuring that all relevant functionalities are thoroughly tested and meet business requirements. Produce clear and detailed test documentation, including test reports, coverage matrices, and defect analysis. Ensure key stakeholders are regularly updated on testing progress and results. Required Skills & Experience: Extensive experience in testing the ServiceNow CSM module, including knowledge of its key features, workflows, and integrations. Proven experience in test management and leading testing teams on large-scale IT implementations, particularly within service desk environments. A solid understanding of service desk operations and the unique challenges in testing service desk platforms. Experience with test management tools (e.g., HP ALM, JIRA, or similar) and hands-on experience with ServiceNow's testing capabilities (ATF - Automated Test Framework). Excellent verbal and written communication skills, with the ability to effectively communicate testing outcomes to both technical and non-technical stakeholders. Experience in managing and motivating a test team. Talent International UK Limited and it's subsidary Rethink Digital Gurus Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this opportunity, you accept the T&C's, Privacy Policy and Disclaimers which can be found at talentinternational.co.uk