KEY DUTIES To act as a central point of contact for all Community Midwifery (St Helens, Knowsley, Halton and Runcorn) based telephone/email contacts. To maintain a courteous, calm and helpful manner when dealing with pregnant women, women in labour and new mothers, ensuring the effective relay of these contacts to the CMW for action. To ensure that emergency requests are dealt with immediately. To ensure discharge information for all women is allocated to the appropriate CMW or other Maternity Service for follow up. To be fully competent in using the electronic CISCO system to answer telephone calls, redirect patients to the appropriate department and deal with any queries. To communicate with out of area Trusts to ensure patients have correct postnatal follow up. To provide an efficient secretarial support for the CMW service inclusive of managing diaries, receiving telephone calls, emails, post and taking messages and communicating all relevant information to managers. To receive emails in relation to patients and record any appropriate details on the Medway system to ensure that patient records are fully up to date. Any newly registered patients from the Emergency Department/ Paediatrics are received and cross referenced and actioned accordingly and liaise with ward areas if needed in relation to telephone messages received. To ensure that Blood Spot repeat requests from AHCH are communicated to the CMW + Screening team immediately upon receipt. To maintain the database for Neonatal Screening Avoidable Repeats, to assist the CMW Services Managers in the further development of Avoidable Repeats reporting, data collection and input of data, to provide monthly reports to the CMW Services Manager and CMW Service. To maintain accurate records of discharges, postnatal records, home deliveries and any other appropriate records. To be familiar with and the use of all office technology photocopier, laminator and word processor. To undertake clerical work on behalf of the unit e.g. form filling, report filing or other duties, as and when required. To provide cover for the midwifery secretary when requested. To ensure that CMW stationary and supplies are ordered and replenished as and when needed/ requested. To liaise with other members of staff with the Directorate and other Directorates and Hospital, receiving and dealing effectively with enquiries and telephone calls. To deal efficiently with incoming and outgoing mail. To co-operate in the introduction of new technology. To act as cross cover for the Midwifery Secretary and Womens Outpatient Clerical Administrator, cross cover to be monitored by Administration Services Co-Ordinator.