Want to join a fast-growing company that puts people first? We’re an award-winning employer with an exciting opening for an experienced Client Services/Key Account Manager to join our team.
What’s in it for you?
We are committed to making sure our employees reap rewards of commitment and great performance. You will enjoy a secure, supportive, and progressive working environment, where your contribution and achievements will be recognised and rewarded.
We offer comprehensive training as well as development and career progression opportunities.
As a Client Services/Key Account Manager, you can also look forward to benefits include the following:
* Competitive salary - £44,000 - £48,000 DOE
* Up to 23 days annual leave + Bank Holidays
* Gifted annual leave over the festive period.
* Private Health Insurance
* £600/year cashback for routine optical and dental costs
* Fully funded gym membership
* 24/7 Employee Assistance Programme
* Fully expensed social events including nights out and corporate hospitality.
* Relaxed working environment
* Fully comprehensive training and support to coincide with your personal and professional development.
* Work anniversary/Birthday gifts
* Weekly recognition
* Dress down Fridays, with 3pm early finish!
* Free parking
About us
We are a multi-award-winning business energy consultancy working with the UK’s leading energy suppliers to help businesses save money on their utilities and reduce their environmental impact. Since 2019, we've welcomed over 150 employees, and we're eager to add passionate talent like you to our growing team.
About the role
As the Client Services/Key Account Manager, you will be the heart and soul of Tritility, helping our customers by keeping in regular contact to ensure we deliver the best customer journey from start to finish.
You will be able to identify customer needs by clarifying information, dealing with issues and provide solutions within the best time frame. Within this role you will always go above and beyond what is expected of you, by providing a professional and excellent level of service. Managing a team of Client Services Agents to deliver outstanding customer support throughout the customer lifecycle.
Daily you will personally be contributing and supporting the team in interacting with customers via inbound/outbound calls and emails, delivering a great experience, making sure all customer needs are met, providing helpful advice and support, whilst developing and building sustainable relationships. You will support the team in making customers aware of additional services we provide, and take escalations when necessary, priding yourself in delivering first time resolution for our clients. A leader who can deliver customer service while ensuring set KPIs and SLAs are maintained and adhered to.
Our standard working hours are Monday-Thursday: 8:30am-5:00pm and Friday: 9:00am-3:00pm. Yes, you read that right, no evenings, no weekends and an early finish on a Friday!
Your experience
This position would suit an experienced Customer/Client facing Manager with a minimum of 12 months experience in a similar role and would be a perfect role for someone who has:
* Excellent customer service and leadership skills
* Excellent verbal and written communication skills.
* Outstanding interpersonal abilities.
* Experience in managing complaints and queries.
* Experience in cross-selling and up-selling when dealing with customers, ideally you will have experience in identifying and developing further opportunities with our customers.
* Energy experience is not essential but would be advantageous.
We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply. You may be just the right candidate for this or other roles.
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