This growing telecom company are seeking an experienced Senior Credit Controller. You will work alongside 8 Billing team members and you will be responsible for the entire business to business credit control process which includes:
* Ensuring efficient and appropriate credit control and management controls are in place.
* Managing the credit control process for multiple brands with different criteria
* Identifying improvements within the debt collection process
* Posting and allocating customer payments, processing credit card payments, and issuing manual credits
* Managing the monthly direct debit collections as well as the direct debit bounces
* Producing client statements, sending reminders, and following the credit control process progressing to LBA
* Working from a specialist telecommunications billing platform as well as a new credit control software
* Ensuring the invoicing process is followed through.
* Contacting clients by telephone, email and post
* Managing more difficult accounts with a hands-on approach and achieving settlements and ongoing adherence to contractual terms by setting up negotiation processes to deal with disputes.
* Managing write-offs, bad debt provisions, and setting up of payment plans.
* Monthly credit control reporting, ensuring the risk of bad debt is minimised.
* Reviewing and reporting on aged debtors
* Providing monthly reports to senior management on the current status...