A fantastic opportunity has arisen to join our Urgent Treatment Centre Reception Team. We are looking to recruit highly motivated and enthusiastic individuals to join our small reception team for contracted hours during the week. Extra hours can be worked on an ad-hoc basis aside from these core hours, across a 7-day week.
Available shift times are: Mon: 09:45 - 14:00, Tues: 18:00 - 22:15, Thurs: 09:45 - 14:00 / 18:00 - 22:15, and Fri: 14:00 - 18:00 / 18:00 - 22:15. We do not expect all shifts to be contracted to one person; we will consider individual preferences but would ideally look for individuals to commit to more than one shift per week.
If you are a friendly, positive, and well-organized person interested in developing your admin, reception, and interpersonal skills while working in a fast-paced environment, then this opportunity could be for you!
This role is varied and provides crucial support for the smooth running of the UTC. The post holder will display a flexible manner with a professional and courteous approach, a can-do attitude, and effective communication skills when dealing with service users and healthcare professionals, demonstrating sensitivity when dealing with distressed people.
This is initially a fixed-term position until 27th November 2025.
Interviews will be held on 14th May 2025 at our Head Office in Farnborough.
We may close this vacancy early if we receive a high number of applicants.
Main duties of the job
To greet patients at the UTC professionally and courteously, maintaining excellent customer care skills.
The post holder will also be responsible for ensuring the appointment book on both EPIC and Adastra accurately reflects waiting times and volumes within the department.
Adhere to procedures for opening and closing the UTC. Ensure Frimley UTC rooms are accessible and resourced appropriately every morning, e.g., ensuring FP10 forms are stocked, rooms are unlocked, and prepared for consultations.
Replenish supplies as necessary and ensure all property belonging to NHUC is looked after safely and securely.
Wear the provided uniform, kept clean and tidy.
The post holder will work as part of a multidisciplinary team, supporting clinical and operational staff with administrative tasks.
This role involves direct communication with GPs and clinicians and collaboration with the A&E team to perform daily duties, ensuring a seamless patient journey. The receptionist is essential for overseeing both 111 patients and walk-in patients in the UTC.
Inform clinicians of any deteriorating patients in the waiting room.
Please see the full Job Description for detailed duties and responsibilities.
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