Join to apply for the Woodsley & Holt Park PCN Team Administrator role at South & East Leeds GP Group Limited
Job Summary
The PCN Team Administrator will work as an integral part of the PCNs admin team, working alongside the PCN Manager. This main part of the role is to provide high-level administrative support.
Main Duties of the Job:
1. Being the main point of contact for PCN staff when calling in sick and then contacting patients to rearrange their appointments.
2. Working in an administrative environment including diary management, filing systems, meeting coordination, minute taking, data input, collating and presenting information.
3. Providing customer service experience face to face, answering calls, and handling correspondence.
4. Providing IT support and liaising between the PCN and GPIT.
5. Formatting and distributing the PCN newsletter.
6. Developing and maintaining electronic systems and/or databases required for the role.
7. Organising own workload and completing demands.
8. Setting up and maintaining administrative systems and processes.
9. Working autonomously and proactively.
10. Supporting staff as needed.
11. Understanding of confidentiality and associated legal and policy requirements.
12. Demonstrating good organisational and diary management skills.
13. Communicating effectively in English, both verbally and in writing.
14. Inputting data accurately and efficiently.
15. Working on own initiative, prioritising work, and consistently meeting deadlines.
16. Keeping the office well stocked.
17. Supporting the organisation of training events.
18. Liaising with local suppliers.
19. Ensuring the efficient operational running of the PCNs IT Systems.
20. Developing strong collaborative relationships with all stakeholders.
21. Assisting in establishing regular communications with staff and stakeholders.
22. Supporting new and existing projects by assisting with project plans.
23. Contributing to the development of Standard Operating Procedures, policies, and protocols.
24. Supporting the PCN recruitment process.
Qualifications - Essential:
* GCSE Grade A-C in Maths and English or equivalent.
* Evidence of continuous professional development.
* Level 3 Qualification in a relevant field or equivalent experience.
* Key skills/functional skills in literacy and numeracy Level 2 or GCSE Level Grade C and above/New GCSE in Maths and English Grade 4 to 9 are essential.
* Minimum of 2 years experience in a fast-paced Administration role.
* Good literacy and numeracy skills with a high degree of accuracy.
* Excellent interpersonal and organisational skills.
* Competent in advanced use of MS Office applications and Outlook.
* Willingness to work flexibly and demonstrate problem-solving skills.
* Effective time management skills.
* Exceptional organisation and administrative skills.
* Excellent communication skills, both written and oral.
* Ability to develop effective relationships.
* Ability to work as a team member and autonomously.
* Self-motivated and proactive.
* Experience of working with the public.
* A full driving license is desirable, mileage is claimable.
Qualifications - Desirable:
* Experience of working within a primary care, NHS, or social care environment.
* Experience of EMIS and SystmOne.
* Experience in improving patient experience/care/safety through audits or quality improvement projects.
* Understanding of PCN networks and their priorities.
* Problem-solving and analytical skills.
* NVQ Level 3 in Business Administration.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Employer Details:
Employer name: South and East Leeds GP Group
Address: 1st Floor Park Edge Practice, Leeds, West Yorkshire, LS14 1HX
Employer's website: South & East Leeds GP Group
Seniority Level: Entry level
Employment Type: Full-time
Job Function: Information Technology
Industries: Hospitals and Health Care
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