Inbound Customer Service Advisor - Finance
Lower Kingswood, Surrey
£25700 salary plus 10% bonus
Hybrid - 2 days in the office
Our client is a world leading investment management and financial services organisation, based in Kingswood. They are currently recruiting for Inbound Customer Service Advisors, based in the office 2 days per week. You will receive comprehensive training, opportunities to grow and progress as well as free onsite parking.
Responsibilities:
* First line support for customers and Independent Financial Advisors (IFAs), understanding their needs to provide the right solutions.
* Take ownership of every customer interaction to ensure issues and enquiries are resolved to the satisfaction of the customer and the business.
* Explain UK products & services and provide guidance on tools and sources of information to empower customers to self-serve.
* Adhere to the call process, ensuring application of best practice in call introduction, query identification, resolution, and call closure.
* Acknowledge and manage customer complaints, striving to achieve early resolution where possible.
* Quickly and efficiently escalate risk, potential fraud, or vulnerable customer situations, ensuring escalation to the appropriate person/team.
Skills:
* Experience in a customer service role.
* Strong communication skills, comfortable liaising with customers over the phone and via email or letter.
Please note, you will be required to provide details for credit checks and other pre-employment background checks prior to appointment.
If this is something of interest, please apply with your CV.
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