Housing Assistant (Scale 6)
Department: The Economy Department
Reports to: Housing Manager
Location: Hammersmith
Hours: Full-time (variable shifts may apply, including occasional evenings)
Shape Communities and Empower Residents!
We’re seeking a proactive Housing Assistant to support our Tenancy Management Team in delivering exceptional estate services. If you’re passionate about fostering resident satisfaction, ensuring compliance, and driving impactful solutions, this role offers a chance to grow within a collaborative council environment.
Your Key Responsibilities:
🏡 Tenancy & Estate Management Support
Assist Housing Officers with estate inspections, tenancy verification checks, ASB management, and fire risk assessment follow-ups.
Support the void and rehousing process: coordinate with property services, conduct property viewings, and prepare sign-up packs for new tenants.
Manage tenancy change applications, ensuring paperwork and documentation are complete for assessment.
🤝 Resident Engagement & Service Delivery
Provide high-quality face-to-face reception services, resolving enquiries at first contact or directing to relevant officers.
Assist tenant/resident associations with administrative tasks (e.g., photocopying, event coordination).
Attend home visits, meetings, and community events (occasional evenings required).
📊 Systems & Administration
Operate council IT systems to maintain accurate records, update dat...