As directed by the Director of Community Services to lead operational and clinical colleagues to sustain and improve our community services operations, and sharing our learning with our members, including: - Operational management As directed by the Director of Community Services will have the oversight of the operational management of the Community Services portfolio across Northamptonshire ensuring innovative workforce plans and that services are sufficiently staffed and meet contractual obligations, organisational targets and within budget Managing the boundaries between your role and the Team Leaders who deliver Community Services. Champion community care modernization Promote joint working across all services and departments across PML and other agencies to maximise the provision of effective services, including the senior management teams once a month hot topics / problem solving huddle. Assist the Executive Team in contract negotiations with commissioners as part of the annual planning review of service contracts. Enable the meaningful involvement of patients and carers in the development, delivery, and monitoring of services. To lead the services in operating in a community-orientated culture to promote social inclusion and support for registered population considering the characteristics of the local community. To ensure prompt and effective investigation of any allegations or reports of abuse of service users in line with national and local policies, procedures, and standards. Ensure effective systems to monitor and manage performance, quality, and workforce, including all mandatory reporting to NHS England and ICB Ensure all services are CQC compliant and continuously improving, including timely responses to complaints and incidents, and developing CQC reviews. Agree and implement improvement plans with Director of Community Services to address unwarranted variation and quality issues with measurable impact for patent care. Ensure our services have effective IT data security, back-up, maintenance, and disaster recovery plans in place, to escalate and report and to develop plans to ensure resilience and sustainability. Quality Ensure all services work at CQC good or outstanding as a matter of routine, conducting rigorous self-assessments annually, and acting on findings promptly. Use PMLs clinical governance systems to ensure the clinical effectiveness of services consistent with national standards and NICE guidance. To ensure effective clinical governance systems and processes within each service including the provision of timely, relevant, and accurate information to support assurance requirements e.g. CQC, Infection Control, Health & Safety, Complaints, etc. and to develop performance reporting, narratives, and corrective action. Support our community services to identify and mitigate key risks effectively, Management of Resources To delivery our priorities, contracts, and services within agreed resources. To lead services as directed by the Director of Community Services to remediate variances from budget. To work to make savings appropriately from within budgets, where this can be done without negatively impacting on patient care or experience, ensuring best value for public funds and if needed to carry out a Quality Impact Assessment for agreement. To ensure the implementation of all statutory requirements, PML policies, renumeration committee policies and procedures across all operational services Workforce To manage and supervise the team leaders of our community services within the delegated portfolio. To develop a cohesive, motivated high performing operational management team ensuring the effective leadership of all staff, ensuring that all staff are receiving monthly 1:1s and professional supervision where necessary. Ensure that an effective and robust system of appraisal is in place and functioning for all staff consistent with PMLs policies and procedures, with appropriate action and follow up taken including the identification and provision of Personal Development Plans With People and Culture colleagues, ensure that the key messages from the Annual Staff Survey are widely understood and that action plans to address issues that need further development are produced and acted upon. To act on the monthly workforce report where services are seen to be out of normal service ranges with regards to vacancy rates, sickness rates and turnover rates Support team leaders to recruit, develop and manage a high performing community care workforce, ensuring the skills, expertise, and motivation to deliver high quality care services. Work to perpetuate a positive, dynamic, and proactive culture within all operational services. To talent manage and develop future leaders and prepare others for change through effective personal and professional development programmes Performance Monitoring and Management To support in the provision and use of accurate, relevant, and timely reports to monitor service performance, identify variances and to agree corrective actions consistent with NHSE requirements. To remain abreast of the quality of PMLs community services and make recommendations for improvements. To ensure that information technology is used to its fullest potential to provide management information and to inform future service delivery. To operate as a member of the governance group, service clinical governance groups, service operational groups Service development, business planning & project management. Identify, evaluate, adopt, adapt, and integrate services innovations including digitization that can improve patient care, experience and / or clinical workloads ensuring clinical safety and excellence remains paramount. Engage with patients to understand the need for, design and deliver new services and enlist feedback to improve existing services. Engage with PMLs Business Planning process ensuring it is understood by operational staff and embedded in day-to-day monitoring and service deliver. Lead delivery of agreed annual plan service redesign initiatives. Proactively engage in interagency working to develop and implement strategies/services that cross traditional organisational boundaries, encouraging a seamless health system from a patient perspective. Strategic and stakeholder engagement Collaborate with the Director of Community Services to support community services resilience and sustainability by sharing our learning and ways of working from our organisational experience for the benefit of members. Proactively and positively engage with and support our federation member practices in Northamptonshire, being clear and transparent about what is deliverable within your role and on behalf of PML and passing discussions or requests on to other members of the team appropriately for early resolution. Attend external meetings at the request of the Director of Community Services representing PML. Collaborate and network with leaders from the BOB and Northamptonshire Integrated Care Systems to: support and sustain general practice. develop, deliver, or improve services to improve patient outcomes, population health outcomes, support and sustain the health and care workforce. Work closely with the Executive Team in delivery of this role. Key working relationships PML Directors All PML services Wider primary care community ICBs Regulatory bodies Patients and carers Other Deputise for the Director of Community Services as requested and required. Represent PML with external agencies and organisations as required. Participate in the PML management on-call arrangements.