THIS IS A SEASONAL ROLE WORKING WEEKENDS AND SCHOOL HOLIDAYS FROM MARCH TO OCTOBER Dreamland Margate, a unique and iconic seaside destination, is seeking a proactive and experienced Guest Experience Supervisor to oversee the seamless running of park operations, guest services, and events. This leadership role demands an individual who thrives in dynamic environments, demonstrates exceptional supervisor skills, and prioritises health, safety, and outstanding guest experiences. Are you passionate about creating unforgettable guest experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, Dreamland Margate wants you to join our team as a Guest Experience Supervisor for the 2025 season About the Role As a Guest Experience Supervisor, you will oversee the day-to-day operations of our park and events, ensuring that every guest enjoys a seamless and memorable visit. You’ll lead front of house teams, manage guest flow during peak times, and maintain exceptional service standards across all areas, including Rides, the Roller Disco, and Live Events. Park Operations: Lead the Guest Experience Team to ensure smooth day-to-day operations across rides, the Roller Disco, and other park areas. Manage guest flow during peak periods, events, and late-night operations, ensuring minimal disruption and efficient service delivery. Oversee compliance with health and safety protocols, including HSG175 standards, through daily operational checks. Collaborate with the Operations Management team to optimise ride capacity and implement queue management strategies. Event Operations: Brief and manage the Guest Experience Events Team to deliver smooth ticket ingress and exceptional event operations. Work closely with security teams to ensure a safe environment for guests and staff. Troubleshoot ticket-related issues and process payments when necessary. Provide real-time leadership during events to address guest concerns and ensure seamless operations. Team Leadership: Inspire and manage the Guest Experience Team, fostering a culture of collaboration and excellence. Monitor team performance, and deliver training to equip staff for diverse operational scenarios. Conduct regular feedback sessions and appraisals to support team development. Guest Services Support: Respond to guest queries via email, phone, and in-person interactions, ensuring prompt and professional communication. Log and track guest issues, adhering to Service Level Agreements (SLAs) to resolve concerns efficiently. Collaborate with other departments to anticipate and address guest needs, enhancing overall satisfaction. Management and Safety: Conduct regular safety checks and ensure compliance with health and safety procedures. Whilst Supporting the Park Manager act as a decision-maker during operational challenges, ensuring minimal disruption to guest experiences. What We’re Looking For: Strong leadership and communication skills, with the ability to motivate and manage the team. Confident, adaptable, and professional, maintaining composure in high-pressure situations. Experience in guest-facing roles, with a commitment to delivering exceptional service. Knowledge of health and safety regulations, including HSG175, and experience conducting compliance checks. Flexible availability, including weekends and late-night shifts, to meet operational demands. Proficiency in Microsoft Office and operational tools to manage workflows effectively. Why Join Us? At Dreamland Margate, we offer a supportive, collaborative environment and the chance to work at an iconic venue. Benefits include: A competitive hourly rate. Professional development opportunities to grow your leadership skills. Employee Assistance Program Important Information This is a seasonal, zero-hours role, running from March to October, primarily on weekends and during school holidays. It’s perfect for those seeking flexible, part-time work within a lively and rewarding environment. Apply now and become part of the Dreamland experience