The role of Retail Outlets Keyholder forms part of the Retail Outlets Team at Titanic Belfast who will be responsible for the Titanic Store, Galley Café and The Pantry. The Retail Outlets offer our customers a Titanic inspired experience, which is unique and memorable. This team are a vital part of delivering this unforgettable experience and are responsible for ensuring our customers have a pleasant and enjoyable visit with 5-star customer service. This role will assist the Retail Outlets Management team in ensuring the smooth operation of the department and is primarily responsible for the smooth running of the customer experience within our Retail Outlets in accordance with agreed company standards, in a professional and efficient manner. Keyholders will support the management team in the day to day running of the Retail Outlets, ensuring the highest standards of service and presentation of the product offering within the Retail Store and Food Outlets at all times. This is an exciting opportunity to be part of a vibrant team who get to meet guests from across the world each and every day. The successful candidate will receive a range of formal training to ensure they are equipped for their role and longer term there are development opportunities for individuals wishing to establish a career in Retail or Hospitality. A robust benefits package includes generous incremental holiday allowances and company sick pay scheme, employee assistance programme, access to a Private GP Service and a range of benefits and discounts with partner organisations and High Street retailers. For further information on the role including interview details please refer to our applicant pack from the link below. We look forward to receiving your application Skills: Teamwork Communication skills Attention to detail Organisational skills Adaptable Customer Focused