Operations Administrator - Maternity Cover - Fixed Term 12 months
As an Operations Administrator, you play a key part in the success of phs. Working behind the scenes, your skills help keep our Operations Centre running smoothly. This diverse and interesting role will require you to take responsibility for coordinating the service routes and effectively brief and debrief drivers to enhance delivery and customer service within the Operations Centre, acting as a link between the Service Drivers and the Operations & Service Manager.
A day in the life of an Administrator at phs will involve:
1. Coordinating the service routes and effectively briefing and debriefing drivers to enhance delivery and customer service within the Operations Centre.
2. Answering calls from service drivers, clients, and Head office regarding site service.
3. Acting as a link between the Service Drivers and the Operations Manager & Service Manager.
4. Ensuring that work is distributed to available employees, completed in accordance with the KPIs, and processed accurately within the agreed time frames.
5. Preparing data for and conducting briefing and debrief sessions for service drivers.
6. Ensuring that completed routes and attendance are processed in real time and suggesting improvements to the ways of working to the Operations Centre Manager.
7. Monitoring service and delivery progress and resolving issues to present the best overall service to customers.
The ideal candidate for an Administrator role at phs will have:
1. Excellent Service Delivery skills.
2. Customer Focus & Relationship Management skills.
3. People Management & Development Skills.
4. Compliance with Health & Safety Regulations.
5. A versatile and creative mindset focused on monitoring service and delivery progress.
In return for your commitment and expertise, you will receive:
1. A salary of £19,200 (Based on a 32-hour working week)
2. No scheduled weekend working.
3. 13 paydays per year (Every 4 weeks)
4. Ongoing career development opportunities
5. Discounts with retailers including o2 and F&B.
6. A 24-hour wellbeing helpline
7. Pension
8. 30 days holiday entitlement inclusive of bank holidays. We do not work on Christmas Day.
About phs:
Phs Group was founded in 1963 and is the leading provider for Hygiene Services in the UK, Spain, and Ireland with over 120,000 customers across 300,000 locations.
Our businesses include: Washrooms, Healthcare, Floorcare, Hygiene Services, Phs Direct, and Direct 365 (sale of hygiene consumables), phs Greenleaf (indoor and outdoor plants), phs Teacrate, phs Besafe (workwear and laundry), phs Wastekit (baling and compacting waste), and phs Compliance.
At phs, we pride ourselves on our diverse workforce and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.
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