After Sales Inhouse Support/ Office Administrator
Salary:
Negotiable
Location:
West Midlands
Area: Warwickshire/ West Midlands
Salary: £Negotiable depending on experience
Hours: Monday-Thursday 8am-4:30pm / Friday 8am-4pm
The Company/Sector: Engineering/ Machine Tools
The Role:
* Responsible for supporting the Service & Applications department, in particular, taking customer phone calls, updating and maintaining CRM database, raising invoices for service and spare parts.
* Provide administrative support to UK Office and company personnel.
* Provides high quality customer service in terms of direct and indirect communication.
* Act as first point of contact for incoming customer queries and site visitors, directing requests to appropriate team members
* Management of quote-to-invoice process for parts and service, including working with overseas accounting firms where applicable
* Inbound and outbound inventory management and cycle counting
* Ordering of parts, equipment and materials for site, including supplier communication
* Shipment preparation and dispatch including documentation
* Correct filing, archiving and database updating for relevant activities
* Customer follow-up for satisfaction surveys and payment clarification
* Dealing with incoming mail/faxes, and outgoing mail.
* Support management and branch staff as required ensuring smooth running of the office on a daily basis.
* Assist to manage hours worked and holidays for employees.
Requirements:
* Excellent customer facing skills.
* Disciplined, energetic and results orientated.
* Having an analytical approach to setting priorities.
* High standards of numeracy and literacy.
* Assertive and confident.
* Self-starter, who can multi-task in a demanding environment.
* Maintain a 5S work environment and work with the Line Manager to mitigate and eliminate hazards that put at risk fellow employees.
* Conduct routine 5S audits and action issues identified promptly and reliably.
* Participate in departmental risk assessments, incident reporting and incident investigations.
* Able to meet deadlines and organise work priorities.
* Highly developed organisational skills.
* Demonstrate a flexible and “can do” attitude.
* Able to work on agreed initiatives with minimal support.
* Demonstrated PC skills (Excel, Word, PowerPoint and ERP systems).
* Team player.
* Phone calls are answered promptly and courteously with messages relayed quickly and correctly.
* Filing systems are intuitive; thorough filing of paperwork.
* All processes are performed accurately and in a timely manner for month-end reporting.