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Location: UK Hybrid – with monthly travel to a hub - Glasgow or Newcastle
Be the voice we need. Live a life more Virgin.
Our people are critical to the successful delivery of the bank's priorities. Our HR Case Management Team play a pivotal role in ensuring our colleagues can provide the best service for our customers. The team provides specialist HR case management support for the most complex HR cases.
As we take the next exciting step in our journey as part of the Nationwide Group, we have a brilliant opportunity within our HR Team for an experienced HR Case Management Consultant.
The team is responsible for coaching leaders through all our HR policies to a point of resolution. Every situation is different, which brings variety to the day. It is important that you can work at pace, in a fast and pressurised environment, while balancing stakeholders in a safe and timely manner. You will work as part of a team that closely supports each other, but you will manage your own caseload and will be required to provide timely and trusted advice to the business as needed.
The work may require you to connect face-to-face, virtually, or over the phone. There will be a need to connect with colleagues monthly in our Glasgow or Newcastle hub, so ideally you will live within a 30-mile radius.
What you’ll be doing
* Supporting business leaders at all levels with the most complex people management cases through to resolution.
* Providing support and guidance for, but not limited to, investigations, whistleblowing cases, formal hearings, conduct, capability, and appeals.
* Leading on the design and delivery of tailored people leader development to support the practical implementation of Virgin Money’s HR policies.
* Using data and insights to provide the business with solutions to maximise commercial performance through effective coaching and support to Senior business stakeholders.
* Responding to complex queries and providing coaching support to our wider HR Advice and Guidance Teams.
* Supporting the development of policies, guidance, and toolkits.
* Working closely with our wider HR teams & Employment legal team as required.
* Adhoc work requests or project work which may include the development of new risk and controls, third-party supplier management, or wider.
* Using our Case Management systems to record all case management activity.
We need you to have
* Strong proven experience in complex HR case management, preferably in a fast-paced regulated, financial services, and unionised environment.
* The natural ability to build strong relationships to influence, partner, and coach stakeholders on challenging people management issues.
* A sound knowledge of current employment law and ACAS guidelines with the ability to apply this with a commercial lens in a workplace setting.
* Demonstrable excellent communication skills both written and verbal, with experience in complex letter and report writing.
* Superb attention to detail with the ability to balance workloads from different sources by prioritising cases appropriately and managing stakeholder expectations.
* Proven track record of identifying trends, process improvements, and proposing suitable solutions.
* Proficient in building trusted relations working closely with various teams across the company and managing stakeholders.
It’s a bonus if you have but not essential
* CIPD Qualified level 7
* Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
* Up to five extra paid well-being days per year.
* 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
* Free private medical cover, income protection, and life assurance.
* Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
And there's no waiting around, you'll enjoy these benefits from day one.
Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.
We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Human Resources
Industries
Financial Services and Banking
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