Customer Service Administrator
Pallet Networks, Heathfield
This is for our brand-new site in Heathfield Industrial Estate.
Starting in January 2025, you will be based at one of our other depots until the opening date in February 2025.
At Gregory Distribution, we are looking for a Customer Service Administrator who will be the primary point of contact for our Pallet Networks site in Heathfield.
The position of Customer Service Administrator involves:
1. You will be required to work closely with our customers to ensure the smooth running of the operation as a whole
2. Coordinating daily service reports, daily/weekly conference calls with customers, and using various internal/external IT systems.
3. Processing customer invoices and inputting invoice data on various systems.
4. Managing customer relationships and associated administrative duties, including answering all queries via email, phone, and face to face.
5. Production of KPI's and daily statistics.
6. Investigating and resolving stock issues to ensure customer satisfaction.
7. Liaising with the vehicle maintenance team and planning vehicle servicing and defect repairs.
8. You will be the main point of contact for customers, drivers, and internal teams, so strong communication skills (both written and verbal) are essential.
9. The job c...