Practice Operations: Oversee the daily running of the practice, ensuring an efficient and well organised working environment. Staff Management: Lead, support and develop non-clinical staff, including recruitment, training and performance management. Patient Services: Ensure excellent patient experience by managing appointment systems, handling complaints, and optimising workflows. Compliance and Governance: Ensure the practice meets all regulatory requirements including CQC standards, health and safety regulations and GDPR compliance. IT & Systems Management: Oversee the use of clinical systems (EMIS), ensuring smooth operations and troubleshooting technical issues. Process Improvement: Identify opportunities to enhance efficiency and implement best practices to improve service delivery. Liaison and Communication: Act as a key point of contact between the practice and external stakeholders. Provide assistance to and deputise for the Practice Manager.