Head of IT Service
£75,000 - £90,000 + 10% Bonus
Leeds City Centre
Hybrid working - 2 days per week onsite
Are you a visionary IT leader ready to take on a transformative role? We are seeking a Head of IT Service to lead this company into the future, ensuring the strategic delivery of IT services, enhancing information security and driving customer support excellence.
Why Join Us?
By joining this team, you'll be at the forefront of technology, working alongside brilliant minds to shape the future of our tech-led business. You will have the opportunity to lead, innovate and drive technological excellence while making a direct impact on our success and scalability.
As the Head of IT Service, you will:
* Oversee the management and performance of our IT infrastructure and systems.
* Ensure the effective management of outsourced IT service providers, including managed service partners.
* Lead a high-performing team, set clear KPIs, and maintain high service quality across all operations.
* Drive IT governance and cyber security measures, ensuring the security of company data and systems.
* Manage the customer support function, ensuring timely issue resolution and top-tier service delivery.
* Align IT strategies with organizational goals to support our ambitious growth plans.
What do I need:
* Proven experience as an IT leader
* Expertise in IT service management frameworks (ITIL), vendor management and outsourced IT services.
* Strong leadership, communication, and team-building skills.
* Ability to align IT strategies with organisational goals.
* Experience with IT governance, risk management, and compliance.
* Strong technical background in IT infrastructure, end user services, cloud services, IT security and service delivery.
Ready to lead our IT transformation?
Apply today and become part of a dynamic, innovative company where your leadership will make a difference!
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.