Job Description
CUSTOMER SERVICE SPECIALIST – OFFICE BASED / OPTION TO WORK FROM HOME AFTER 3 MONTHS
Teleperformance is a fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service. TP is also ranked 25th in the Fortune World Best WorkplacesTM.
We have a fantastic opportunity for an inbound customer service specialist for our Lloyds Banking Division campaign.
Here is all you need to know…
* Start Date: Various January 2025
* Salary: From £11.44 per hour
* Job Type: Full Time - Permanent
* Working Hours: 40 hours per week (including training)
o Training hours 09:00am – 17:30pm Monday – Friday
o Operational hours after training - Fully flex 07.00 - 23.00 Mon - Sun
* Training: 2 weeks based in Glasgow, City Park.
* Joining the team: First 3 months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best.
Here are our key benefits…
* 28 days’ holiday (including bank holidays), increasing to 30 days after 1-year service
* 24/7 Employee Assistance Programme – including GP support and mental-health wellbeing counselling
* Genuine career progression opportunities through our supported internal development programmes
* Life Assurance Cover
* Supported Pension Scheme
* Energy, Insurance and Broadband support through our Perks at Work Platform
* Up to 15% off major retailers & supermarkets
* Up to 40% off Cinema tickets
* Up to 10% off mobile products
Who we are looking for…
* A professional, polite and courteous telephone manner
* Ability to deliver excellent service with an outgoing nature
* Excellent verbal communication skills
* A good listener who can convey empathy, patience and understanding
* Confident and proactive to deal with difficult situations and conversations
* High levels of accuracy and attention to detail
* Self-motivated and able to effectively problem-solve
* Interpersonal skills
* Be driven to work towards achievable targets
What will my role involve…?
* Answer inbound calls with enthusiasm and a desire to help customers at the first point of contact
* Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking
* Helping customers that may be going through financial difficulty
* Promoting channels such as Internet Banking
* Problem-solving - taking ownership of each and every query and ensuring these are resolved
* Ensure that all customers are supported in accordance with all regulatory requirements
* Ensure all customer complaints are recorded in line with policy
* Ability to react fast when the day gets busy and handle a wide variety of different customers
If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours.
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