Role: Temporary Client Services Executive Start date: 3rd March 2025 End date: 30th April 2025 Location: Solihull, Birmingham The Lounge team is growing We are looking for a Temporary Client Services Executive to join our rapidly growing business. Since 2015 Lounge has grown from an eCommerce underwear brand designed to bless women with Comfort Made Sexy, into an Omnichannel modern fashion house inspired to make a woman feel empowered, beautiful, sexy, and comfortable in one’s skin. During this growth, our Brand has built out 11 departments that underpin all that Lounge stands for and endeavours to be. As a Temporary Client Services Executive you will help our customer team create meaningful, long-lasting relationships with all of our community and ensure their experience with Lounge is empowering and uplifting. We are looking for enthusiastic individuals who are eager to learn, grow, and make an impact in a fast-growing team. If you're excited about starting your journey with Lounge and helping us elevate the brand to the next level, this role is for you. What you will do at Lounge: Co-ordinate returns and exchanges, liaising with customers to ensure they are happy with the service and the process is easy and quick Simple monetary responsibilities for returns and exchange management Look after and offer a personal and professional customer service to any incoming queries around sizing, stock, brand, etc. Additional admin to meet any requirements of the business on a day to day basis We would love it if you: Are passionate about customer experience, with a desire to learn, grow and succeed. Have experience in fashion. Have a fine eye for detail and are a great multitasker. Are extremely confident with technology and are computer literate. Are extremely confident in writing professional communications with good grammar and on-brand terminology for Lounge. Have knowledge around consumer behaviour. Are passionate about fashion We know that people aren’t a wish list of technologies or a number of years’ experience, so we won’t include them here – if you are excited by this role and think you could help us on our mission to empower women worldwide, please get in touch and introduce yourself You never know, your dream role may be just what we need.