Salary Details: Up to £25,930 (depending on relevant experience)
Summary
About the role
Our Mortgage Intermediary Development team are looking for a chatty, engaging person to join one of their friendly telephone teams.
In this role, the customers are mortgage professionals, brokers, and intermediaries. As a Mortgage Development Specialist, talking to them and being the voice of Coventry Building Society is the main focus. The role is very much about having great conversations (no scripts), being customer-focused, and having a passion for providing exceptional service.
Dealing with a diverse range of people over the phone and through web chat, understanding their needs, dealing with queries, and helping them find a resolution are key parts of the role. Additionally, growing knowledge of mortgage policies and products to deal with various enquiries, provide guidance and support, as well as making in-the-moment decisions, is essential.
We have a clear passion to deliver an exceptional telephone service and achieve quality goals and measures, but this isn't a sales-based role!
For this role, we can accommodate full or part-time working, 25 hours a week, ideally from 12pm to 5pm.
Benefits include:
* Ability to buy and sell holiday allowance
* Annual pay review
* Annual Success Share scheme
* Maternity, paternity, and shared parental leave
* Service recognition
About you
To be successful, you'll have recent experience of working in a fast-paced, customer-focused role, and you'll possess great communication skills. You'll have evidence of dealing with and understanding more challenging and complex situations.
You'll be accurate and eager to learn, allowing you to effectively handle our customer’s enquiries. Coping with pressures and problem-solving will be parts of the role, so you’ll need to be a professional and committed person with a flexible, team-focused approach.
About us
As a mutual, we’ve always worked together to improve the lives of others. Now one of the largest Building Societies in the UK, over 3,000 of us share that goal in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition, and total support for our wellbeing.
We’re serious about equality of race, age, faith, disability, and sexual orientation, but also of personality and the way we think. By being yourself, you’ll make us stronger.
You can build so much more than a career. Come and make a difference in our Society, which has been voted a ‘Great Place to Work’ by our teams.
Flexibility and why it matters
We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.
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