Online Customer Support Executive - Part-time, Stoke-on-Trent
Client: Co-op
Location: Stoke-on-Trent, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Details
* Views: 5
* Posted: 24.04.2025
* Expiry Date: 08.06.2025
Job Description
Closing date: 29-04-2025
Position: Customer Team Leader
Pay: £65 per hour
Contract: Roles of 20 and 30 hours per week + regular overtime, part-time, permanent.
Working pattern: varied shifts including early mornings, afternoons, late evenings, and weekends, to be discussed at interview.
Full, paid training provided.
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
Key Responsibilities
* Lead and support the store team, coaching and supervising Customer Team Members.
* Deputise for the Store Manager when required.
* Deliver excellent customer service and perform store tasks like re-stocking and cleaning.
* Support the implementation of new products and services.
* Build relationships within the local community and support the local Co-op community plan.
* Maintain store safety, legality, and operational standards.
* Support HR processes and team development.
Benefits
* 36 days holiday including bank holidays.
* Up to 10% employer pension contributions.
* Access to virtual healthcare services.
* 30% discount on Co-op products and 10% on other brands.
* Wagestream money management app.
* Cycle-to-work scheme.
* Employee assistance services.
* Three-week advance rota sharing.
Inclusivity and Diversity
We celebrate differences and aim to reflect our communities. Reasonable adjustments are available for candidates with disabilities. We are part of the Disability Confident scheme and encourage applications through it.
For more details on our recruitment process and diversity commitments, visit our website.
As part of the application, you’ll complete two online assessments.
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