ASCE Technical Specialist
London
The Opportunity
ASCE – the Assurance and Safety Case Environment is the most widely adopted commercial software for the creation and management of safety and assurance cases.
ASCE is used in sectors like nuclear, medical, defence, housing, finance, air traffic control and rail sectors and in critical infrastructure protection. Its client base includes large multinationals as well as government agencies and other leading national and international infrastructure providers.
We are recruiting a technical specialist to work within the ASCE team.
The Challenge
The role encompasses a number of technical activities including customer support, licensing and record keeping, software testing, reporting and producing technical documentation.
The responsibilities include managing SLAs, providing customer support, escalating requests according to a predefined hierarchy, product provisioning, internal reporting, user-level testing, support for the launch of new product releases, producing tutorials, user guides and technical documentation, and support website updates.
Previous experience of ASCE is not a prerequisite but being a fast learner is essential as the new team member needs to become a proficient ASCE user and quickly develop a good knowledge of the main technical aspects of the product.
Essential Skills
1. Background in Information Technology / Information Systems
2. Emphasis on Microsoft technologies, including Windows platform
3. Ability to identify the requested matter (technical or other) and articulate a solution related to installing software, licensing software, usability, and bug reporting
4. Sense of urgency, good sense, and capability to judge and decide whether escalation is needed
5. Capability to engage with clients and understand their specific needs
6. Strong technical writing skills and email etiquette
7. Strong analytical skills
8. Experience working with SaaS CRMs and/or software licence systems
9. As the work might involve classified information, you should have or be qualified to obtain UK security clearance.
Ways of working
Focusing on Clients and Customers. Working as One NCC. Always Learning. Being Inclusive and Respectful. Delivering Brilliantly.
What do we offer in return?
We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits:
* Flexible working
* Pension
* Life Assurance
* Share Save Scheme
* Maternity & Paternity leave
* Community & Volunteering Programmes
* Green Car Scheme
* Cycle Scheme
* Employee Referral Program
* Learning & Development
* Diversity & Inclusion
So, what’s next?
If this sounds like the right opportunity for you, then we would love to hear from you! Click on apply to this job to send us your CV and cover letter.
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