Customer Service Advisor
£23,893 - £25,979 - Pay award pending
Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country’s fastest-growing boroughs and the people who make it thrive.
Working as part of a team of Customer Service Advisors, responding to requests for information about a range of enquiries and services about refuse and recycling, council tax, housing tenancies and repairs, environmental issues, the electoral roll, licensing, parking, community safety to name a few. You will also be helping customers to access and pay for services via the face to face, telephone and email customer channels. Agile working will be considered when fully trained.
To do this, you will need to be capable of developing your own knowledge of all services provided by the council, using established and continually updated procedure documents and will need to have a 'Customer First’ attitude to working.
Experience of using customer service centre technology, such as multi-function telephony systems and Customer Contact Management systems would be advantageous, although not essential, as full training will be provided. If you have experience of working in a busy customer ser...