12-month FTC MRCP(UK) is based in London and works on behalf of the Royal College of Physicians of Edinburgh, the Royal College of Physicians and Surgeons of Glasgow and the Royal College of Physicians of London (the Federation of Royal College of Physicians of the UK ) to deliver a suite of examinations and assessments to over 27,000 candidates a year across the UK and in over 30 countries around the world. MRCP(UK) is looking for an Administrator to join the Exam Delivery & Candidate Services team and support with the coordination and delivery of MRCP(UK) examinations. This is an exciting time to join MRCP(UK) as we adapt quickly to the ensure the continued worldwide delivery of our exams and assessments through the ongoing pandemic. Key responsibilities Support with the coordination and delivery of MRCP(UK)’s full suite of examinations and assessments Act as the first point of contact for UK and International candidates, supporting them from the point of application to results release, including candidate applications, registrations, payments, eligibility checks, ad-hoc queries and certification Provide exceptional customer service when handling all queries from candidates, exam centres and other stakeholders via email, phone, social media and in person Maintain and develop excellent relationships with all our exam delivery partners and key stakeholders Maintain candidate and delivery partner databases, ensuring records are up to date and processing relevant payments and paperwork Prepare, pack and ship time-critical exam materials and documentation across the UK and around the world Support with the coordination of our invigilators, invigilating as required About you Experience of working in an office administration role, ideally within exams or assessments Able to provide excellent customer service to stakeholders at all levels Effective written and verbal communication skills Able to safeguard confidential information and handle sensitive information appropriately Able to use general office software and technology and systems Confident in building and developing relationships with a range of internal and external stakeholders Highly organised, with the ability to prioritise workload and work to deadlines Comfortable working in a fast-paced team environment For more information about the role, please view the job description and person specification. How to apply Please click "Apply Now" to submit your CV and a supporting statement (no more than 2 pages) explaining, with clear examples, how your skills and experience match the job description and person specification. Applicants who do not submit a relevant supporting statement as requested will not be shortlisted. If you have any queries about the application and selection process please email recruitmentrcp.ac.uk. Closing date: 07 February 2025 Interview date: TBC The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. The RCP is all about our people – our members, staff, volunteers and leaders. We educate, influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into our community people who represent the 21st-century medical workforce and the diverse population of patients we serve is a priority for us. INDLOW Who we are The Royal College of Physicians (RCP) is a rewarding and friendly place to work with an incredible history, dating back to our foundation in 1518 by King Henry VIII. We are a professional membership body for physicians – doctors who work in hospitals – with over 40,000 members in the UK and around the world working to improve patient care and reduce illness. Our activities focus on educating, improving and influencing for better health and care. The benefits Buy annual leave Mental health activities and sessions Enhanced pension scheme Health cash plan and employee discounts Our people Dr Mumtaz Patel Acting as RCP President "I am passionate about supporting our current and next generation of physicians with an aim to improve patient care for all. Our strategic mission is educating, improving and influencing health care design and delivery". Ian Bullock Chief Executive Officer “The RCP influences government and key stakeholders on the issues that are important to our members. This is a commitment to be part of the solution to the improvement of patient experience and outcomes in care”. Chiraag Panchal Executive Director of People and Culture "Working at the RCP, my team and I have undertaken significant projects and initiatives that have shaped our workplace culture and HR strategies". Anna Johnson Examinations Team Leader “As a working mum, the RCP has gone above and beyond in helping me to achieve a work life balance. I have never been made to feel that I have to make a choice between work and family life.” Craig Gunderson Internal Communications Manager "The RCP has a positive and inclusive culture. Everyone’s opinion is valued, regardless of their role, and everyone has the chance to get involved in things that are important to them". Cameron Carby IT Desktop Support Analyst “Starting as an apprentice, I gained a lot of exposure to various systems and had considerable levels of responsibility. This quickly developed my skills and boosted my self-confidence allowing me to take on further projects and responsibilities." Documents